System Integration Specialist (Infrastructure Specialist 2)

Schedule: Full-time

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You'll Be Doing:

Reporting to an IT Manager 1, you will receive direction in order to independently install, maintain, configure, upgrade &/or administer hardware &/or software, network administration, Windows server administration, business continuity, information security, & network connectivity, Active Directory (AD).

Researching, troubleshooting, & collaborating with team members to resolve Windows Servers issues (e.g., application error, access issues, etc.).

Supporting job scheduling software (Automic), IIS.

Supports staging of code releases using Microsoft DevOps, supports Web servers.

Collaborates with team & web developers & uses Azure DevOps, TFS to coordinate the staging of code releases fluent in PowerShell scripting to support AD.

Creates, organizes & maintains documentation

Using Microsoft Word, One Drive, Teams channels, Collaboration, & SharePoint to create & maintain documentation.

For more information, please click here.

To Qualify, You Must Clearly Demonstrate:

Required Experience and/or Education:

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or equivalent of minimum class qualifications for employment noted above.

Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Major Worker Characteristics:

Knowledge of oral & written communication tools & techniques, customer support & personal service technical writing & documentation practices, state & Ohio Bureau of Workers’ Compensation (BWC) policy, procedures & applicable laws*, vision, mission & goals of BWC*, mathematic principles relative to assigned area in Information Technology (IT), telecommunications, capabilities & applications of network equipment including hubs, routers, switches, bridges, servers, & related hardware, IT principles, methods and practices in assigned specialty area, software distribution tools and configuration management and mechanisms, organizations operation environment, topology, and protocols, local area and wide area networking principles and concepts, back-up and recovery techniques, performance monitoring methods, basic internet server maintenance techniques, installation and configuration procedures, internet clients, such as browsers and streaming video, system administration methods and procedures, operating systems installation and configuration procedures, technology design, Windows Server Operating System, Qualys, Group Policy Object (GPO), CrowdStrike, SCCM/MECM (Microsoft Endpoint Configuration Manager), BigFix Patching

Skill in: reading comprehension, speaking, service orientation, installation, troubleshooting, critical thinking, operation monitoring, judgment and decision making, systems analysis, systems evaluations, operation analysis, identifying and specifying business requirements, using data recovery tools and techniques and systems evaluation, and complex problem solving.

Ability to: prepare meaningful, accurate & concise reports, stay abreast of current technologies in area of IT assigned, & define problems, collect data, establish facts and draw valid conclusions. developed after employment.

Unusual Working Conditions:

Overtime may be required.

May be required to provide off hours support, either prescheduled or on an emergency basis.

May be required to work during evenings or weekends.