EU NOC, Senior Coordinator

Company Description

At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.

Principal Accountabilities:

Monitoring of internal and external networks across a multi-vendor environment

Raising Trouble Tickets

Ensuring Trouble Tickets are assigned to a relevant support team

Providing regular updates to internal stakeholders and external customers on the progress of faults

Responding to incoming telephone & Email requests from Customers, Zayo support teams and 3rd party teams

Providing support to other members of the Shift team as required

Initial fault Triage and Investigation

Arranging and coordinating access to Zayo & 3rd party sites

Support & maintain the company objectives of ISO 9001/18001/27001 accreditation

Key Skills and Experience:

Proactive mindset & attitude to ensure customer satisfaction is in everything we do.

Pragmatic and analytical approach to problem solving

1 - 3 years (minimum) proven NOC and/or Operational experience in the telecommunications industry.

Confident and able to challenge suppliers and processes.

Ability to manage in & out-sourced suppliers or partners

Comfortable working 24/7 shift patterns, including bank holidays and night work

Excellent communication; written & verbal

Outstanding confidence, initiative and organisational skills

Highly proficient in Google Workspace or O365

Familiarity with Salesforce CRM is desirable.

Remain flexible and adaptable to any change in business needs or requirements

Rewards

Competitive compensation including annual incentive plan

Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum

Hybrid working

Health and life Insurance

Meal vouchers

Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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