Community Director

Job Description

About AGB Property Management

At AGB Property Management, people are at the heart of everything we do. As an owner-managed organization, we take pride in creating communities where residents feel respected and truly at home—and where our team members feel valued, supported, and inspired to grow.

Guided by our core values of Accountability, Growth, Belonging, Professionalism, and Mission-Driven Leadership (AGBPM), we invest in our people, celebrate excellence, and uphold the highest standards of care and integrity in every interaction. Together, we’re redefining what it means to own and manage properties by creating places where both residents and employees can truly thrive.

About Lumarc Apartments

Located in the heart of Columbus, Ohio, Lumarc Apartments is a newly rehabilitated 180-unit studio community designed for modern convenience and urban accessibility. Every unit has been fully upgraded with contemporary finishes, efficient layouts, and premium amenities that make Lumarc a stand-out destination for residents seeking comfort, simplicity, and connection.

This property represents AGB’s newest conventional housing development in Ohio—combining high-impact design, technology-driven operations, and a resident-first philosophy. The Community Director at Lumarc will play a vital role in establishing operational excellence, shaping the resident experience, and leading the team through full lease-up and long-term stabilization.

Position Summary

The Community Director is responsible for the overall performance, profitability, and success of an AGB community. This role provides strategic leadership in operations, financial management, resident relations, and team development. The ideal candidate is a results-driven, hands-on leader who demonstrates sound business judgment and leads with empathy, accountability, and professionalism.

Key Responsibilities

1. Delinquency Management & Rent Collection

Track all resident rent payments and maintain accurate accounting records in the property management system (e.g., RealPage, Yardi).

Issue rent statements, late notices, and demand letters in accordance with company policy and state law.

Work directly with residents to develop and document payment plans as appropriate.

Coordinate with the Senior Community Director on eviction filings and payment arrangements.

Reconcile daily deposits and ensure rent collection aligns with financial goals.

Monitor and report on monthly delinquency trends, providing proactive recommendations for improvement.

2. Resident Relations & Issue Resolution

Serve as the first point of contact for resident concerns, service requests, and lease violations.

Maintain positive resident relationships through professional communication, prompt follow-up, and proactive problem-solving.

Issue lease violation notices and coordinate resolutions in compliance with policy.

Support community events and resident engagement efforts to build a strong sense of community.

Collaborate with the Senior Community Director to promote resident retention and satisfaction.

3. Leasing & Marketing Support

Respond promptly to leasing inquiries, conduct property tours, process applications, and execute lease agreements.

Maintain accurate and up-to-date unit availability, pricing, and concession information across all platforms.

Ensure model units, common areas, and amenities are clean, market-ready, and aligned with branding standards.

Assist with lease renewals and prepare related documentation.

Support marketing efforts to maintain high occupancy and reduce vacancy loss.

4. Work Order & Maintenance Coordination

Receive, prioritize, and assign maintenance service requests through the work order system.

Communicate effectively with maintenance staff and vendors to ensure timely resolution.

Track make-ready progress and coordinate move-ins and move-outs to meet target timelines.

Conduct regular property inspections to maintain safety, cleanliness, and curb appeal.

Support the Senior Community Director in ensuring all maintenance and vendor work meets company quality standards.

5. Administrative & Financial Support

Process rent payments, issue receipts, and reconcile daily deposits.

Assist with invoice coding, purchase orders, and monthly reporting.

Maintain organized and accurate resident and financial files.

Provide administrative support to the Senior Community Director and serve as backup during absences.

Qualifications

Minimum 3 years of experience in multifamily property management (assistant manager, leasing manager, or similar role).

Strong knowledge of Fair Housing laws and landlord-tenant regulations.

Excellent communication, organizational, and customer service skills.

Proficiency in property management software (RealPage, Yardi, Entrata, or similar).

Highly organized with strong attention to detail and ability to manage multiple priorities.

High school diploma or equivalent required; college degree or CAM/ARM certification preferred.

Key Competencies

Accountability: Takes ownership of responsibilities and outcomes.

Communication: Demonstrates professionalism and empathy in all resident and team interactions.

Problem-Solving: Uses sound judgment to resolve issues effectively and fairly.

Teamwork: Collaborates with colleagues to ensure smooth operations.

Customer Focus: Promotes an exceptional resident experience through responsiveness and follow-through.

Compensation & Benefits

Salary Range: $48,000–$56,000 annually (based on experience).

Incentives: Leasing and renewal bonuses tied to occupancy and performance metrics.

Benefits: Comprehensive medical, dental, vision, PTO, and paid holidays.

Schedule

Monday–Friday, standard business hours, with occasional tours or resident events scheduled after hours or on weekends to accommodate prospective residents’ availability.

Growth Opportunities

Strong potential for advancement to Senior Community Director with demonstrated leadership, financial acumen, and operational excellence.Company Description

Growth & Impact: This is more than a job—it’s an opportunity to play a leadership role in an organization that’s reshaping how affordable housing is managed.

Mission-Driven Work: We take pride in providing safe, stable, and well-managed housing for our residents. Your work directly impacts lives.

Entrepreneurial & Family-Oriented Culture: We’re a small, high-performing team that moves fast and supports each other like family. If you love ownership, autonomy, and solving problems, you’ll thrive here.

Competitive Pay & Perks: We reward top talent with strong compensation, benefits, bonuses, and a chance to grow within the company.

Full-time