Technician Supervisor

Consumer Care/Customer Care

Permanent

Job Description

Deliver the results that drive change.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

Your Role

Responsible in manage After Sales Service in term of technical, Quality and training functions to maximizes consumer operational performance by providing help desk resources and technical advice, recognizing training needs, technical bulletin and technical tips, technician recruitment, grooming and assessment.

What you'll do

Assisting SO manager by supporting technical solution and creating technical bulletins to all technician.

Supporting field technician in term of technical troubleshooting or alternative solutions.

Creating technical tips and training modules .

Handling system database and continuous improvement on business process

Conduct technical training of troubleshooting, safety, operational procedures, product knowledge, tools and equipment.

Define and improve standard technician tools for technicians

Ensure the adequate working condition in service center by maintain a tools, equipment and service center facility.

Who You Are

Candidate must possess at least Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent.

At least 5 Year(s) of working experience in the related field and same Industry

Preferably Manager/Assistant Manager specialized in Customer Service or equivalent.

Good in training people

Target oriented

Have experience in technical support of home appliances product

Excellent in using Ms. Office and other related software for Service Center

Could deliver training to Authorized Service Center

Core Competencies

Technical knowledge of Home appliances

People leadership, have clear communication and direction to subordinate

Both reactive and proactive, you work efficiently and flexibly to deliver results.

With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision-making.

You build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease.

Where you'll be:

You will be based in Jakarta, Indonesia and reporting to Service Operations Manager

Benefit highlights:

Discounts on Electrolux products and services.

Medical & Hospitalization coverage.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on:

Electrolux Group

Electrolux Group LinkedIn

Electrolux APAC&MEA:

JR73713