Medical Receptionist

Job Description

CVP has an immediate need for Medical Support Assistants to join our team in providing administrative support services to the Sheridan VA Health Care System in Sheridan, Wyoming. Working hours are Monday-Friday between 7:00am – 6:00pm (8-hour shifts), excluding federal holidays. This role is primarily remote but may call for onsite support as needed.

As an MSA, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care.

Position Pays:

Hourly Pay: $19.14/hr

Health & Welfare: $5.09/hr (can opt for cash in lieu of benefits)

Responsibilities

Coordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a timely manner

Process community care consults properly via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems

Complete scheduling actions within three (3) business days of receipt of order from provider with a target of 20 scheduling actions per day

Process administrative notes for consults, no-shows, cancellations, and "unable to reach" situations with accuracy and appropriateness

Resolve appointments within 2 business days if there is a no-show or cancellation

Provide excellent customer service when interacting with Veterans, their families, and VA staff, demonstrating the VA's core values of Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE)

Validate and update patient demographic information, including phone numbers, addresses, emergency contacts, and insurance information

Screen and receive phone calls in a courteous and timely manner, answering phones within 5 rings while following appropriate telephone etiquette

Maintain National TeleOncology Clinic profile management, completing grid access requests and provider grid changes in a timely and accurate manner

Operate VA computer systems including VISTA, CPRS, CTM, HSRM, PPMS, and Microsoft Office applications

Collaborate with providers and staff on interdisciplinary care teams to ensure coordinated patient care

Review and use data from reports to collaborate with team members for patient appointments

Complete all mandatory annual training requirements and maintain compliance with VA policies and procedures

Perform other administrative duties as assigned

Qualifications

High School diploma or GED equivalent required

Minimum of 6 months customer service experience

Type at least 50 WPM (Must complete typing test)

Oral and written proficiency in English

Basic computer skills and proficiency with Microsoft Office products (Excel, Word, Outlook & Teams)

Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required)

No health or physical disability restrictions that interfere with the performance of assigned duties

Location: Office of Community Care (OCC): 1898 Fort Road Sheridan, WY 82801

*This is a primarily remote position, must live within 50 miles of OCC incase onsite support is neededCompany Description

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

Full-time