Field Service Engineer - REMOTE

SUMMARY

As a Field Service Engineer, you will collaborate with our customers to provide technical hardware instruction and assistance regarding the installation, operation, and maintenance of electrical control systems. This role will help diagnose errors or technical problems and determine proper solutions. THIS IS A REMOTE WORK OPPORTUNITY AND WILL REQUIRE 50% TO 75% TRAVEL.

RESPONSIBILITIES

Comprehend customer requirements and make appropriate recommendations

Respond to customer inquiries and assist in troubleshooting and resolving challenges

Manage all onsite installation, repair, maintenance and test tasks for electrical controls hardware and related software

Document the functional and, sometimes, technical design of the system

Maintain a working log detailed all required system updates, as well as the date of completion

Coordinate and setup training classes and train end users on best practices, maintaining consistency across users

Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands REQUIREMENTS

3+ years of experience with electrical control panels

Machine electrical background. Hardwired controls, digital and analog I/O knowledge and the ability to read electrical schematics and P&ID's

PLC Programming experience

Networking (Ethernet, ControlNet, DeviceNet, etc.) experience is desired

Proficiency in machine automation, mechanics and electronics

High school diploma

Curious mindset translating to key discovery skills (questioning & listening to understand) with the ability to identify problem areas (pain points).

Provide technical hardware instruction and assistance to customer representatives regarding installation, operation, and maintenance

Strong verbal/written communication and documentation skills

Interpersonal skills with the ability to build effective working relationships with internal cross-functional teams and external customer teams in a variety of domestic and international offices across all levels of the organization