Remote ServiceNow AI Ops Support Engineer

Remote ServiceNow AI Ops Support Engineer needs 8+ years of experience working with the ServiceNow platform, especially in ITOM / AIOps modules

Remote ServiceNow AI Ops Support Engineer requires:

• Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery

• Familiarity with AIOps concepts – anomaly detection, correlation, and noise reduction

• Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics)

• Solid understanding of ITSM processes – Incident, Change, Problem Management

• Scripting experience (JavaScript, PowerShell, or Python) for automation and workflows

• Strong troubleshooting and problem-solving skills

• Effective communication and documentation skills

"FSM - ServiceNow

Strong Development Experience.

Remote ServiceNow AI Ops Support Engineer duties:

• Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB).

• Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog).

• Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic.

• Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately.

• Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities.

• Collaborate with platform engineers and developers to configure and support automation workflows.

• Maintain documentation, dashboards, and runbooks for operational visibility.

• Support upgrades, testing, and patching of AIOps-related applications and integrations.

• Partner with cross-functional teams to improve service health insights and predictive capabilities.