Software Engineer

Software Engineer - Full Stack Developer

GENERAL SCOPE & SUMMARY

The Senior Engineer is a key designer and developer of application layer components in a large, scalable, multi-tiered workforce management application. In this position, you will leverage technology to develop and validate components at a senior level, manage defect resolutions, and coordinate code development with other engineers. While working in a nibble Agile scrum environment, you will be a primary developer for product component(s), responsible for design, documentation, implementation, unit testing, and defect fixing of new and existing products. You will also be responsible for handling critical customer problems in real-time, and developing code fixes or enhancements to be included in future code releases. The job requires close interaction with the Development, QA, Support, and Professional Services teams.

PRIMARY ROLE & RESPONSIBILITIES

Designs and develops components in the application tier of a large multi-tiered, distributed system. But may participate in development in any of a range of product areas such as thin client, rich client, server, installation, communication layers, deployment, and so forth

Analyzes, designs, programs, debugs, and does ongoing modification of software components

Interact with internal cross-functional members to better understand system requirements and/or necessary modifications

Develops and/or executes implementation according to project plans and priorities

Reviews and provides suggestion on roadmap direction

Develop solutions/implementations to consistently improve product stability, scalability, and performance

Work with support engineers, professional services and sales engineers to investigate and handle customer and field escalated cases

Create and document best practices guidelines and knowledge base articles

Provides estimated timelines for issues reported from the field

Proactively identify non-compliance of code against requirements/standards/design and raise defects

Able to switch between multiple tasks based on dynamic changing priorities QUALIFICATIONS

SPECIFIC TECHNICAL REQUIREMENTS

Bachelor's degree preferred with 3+ years' experience on the Windows platform, or equivalent combination of education and experience

Strong understanding of fundamental design principles behind a scalable application

Strong understanding and experience with C#; knowledge of, or experience with, C++ is a plus

Strong understanding of the latest .NET Framework and .Net Core

Strong understanding of MVC design patterns and object-oriented programming

Experience with User Interface development (either Desktop or Web Applications)

Experience with PowerShell scripting

Experience using cloud services like AWS

Experience with code versioning tools

Experience with Microsoft Visual Studio as the IDE

Experience writing simple to complex queries for Microsoft SQL Server or Oracle RDBMS

Experience working in an Agile scrum development environment

Have a systematic problem-solving approach coupled with strong communication skills, documentation skills, and a sense of ownership and drive. HELPFUL SKILLS

Experience with Delphi

Knowledge of, or experience with, deployment technologies, such as Chef, Ansible, or Terraform

Knowledge of, or experience with, containerization and orchestration technologies, such as Docker & Kubernetes

Experience with web development (JavaScript, HTML, JQuery, Knockout, MVC, Angular)

Familiarity with contact center concepts or workforce management concepts