Technology Support Manager

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

Medical, dental, and vision insurance

Life and AD&D Insurance

Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.

Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. The Technology Support Manager is responsible for overseeing the field service operations of the Technology Products department, with a focus on supporting the sales and customer service of Trimble and Caterpillar technology solutions. This role embodies the company’s commitment to collaboration and excellence, working as “One Professional Team.” Primary duties include assuring that customer installations / repairs are performed with high customer satisfaction, technicians are fully utilized, and service revenue is maximized.

Pay Range: $77,496.28 - $106,200.65 Annually

Pay range is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Ensures that technicians are effectively scheduled

Manages service WIP to ensure work orders are closed in a timely manner with full revenue recognition

Manages the vehicles associated with the department field service technicians

Assure that warranty work orders are coded properly to maximize warranty recovery from OEMs

Regularly communicate with customers regarding the status of their installation or repair

Full responsibility for department financial statement and budgeting

Assists service managers in making customer, dealer, and manufacturer policy-settlement decisions

Create and coordinate training opportunities with vendors, WTI and WECO departments

Organizes and supports all departments (Parts, Service, Sales and Rental) with their technology product needs

Facilitates internal and external customer acceptance of these products by being a reliable source of information and support

Define and strive to achieve service and training sales goals

Supervision and direction of Technology Service Coordinator to ensure best in class field support

Be a technical resource to Sales Specialists and assist them with creating accurate and complete customer quotes

Other duties as assigned by manager Supervisory Responsibilities:

Supervise the work of direct reports

Approve and submit labor hours weekly

Interview and hire for approved positions

Provide ongoing performance feedback and conduct employee performance reviews Required Education and Experience:

High School Diploma or GED

Bachelor’s Degree in Business or Engineering or an equivalent combination of education and experience

2+ years with CAT or Trimble and/or surveying companies

1+ years administrative/clerical experience

3+ years customer service experience

1+ years sales experience Physical Demands & Competencies:

Standing, walking, talking, sitting, use of hands & hearing

Squatting/Kneeling

Ability to ascend/descend ladders, stairs, etc.

Medium work that includes lifting and/or moving objects up to 32 pounds or more

Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

Safety & Product Knowledge

Ability to work independently and with minimal supervision

Ability to work well under pressure

Knowledge of Wagner Equipment Co.’s various departments’ operating practices preferred

Basic knowledge of Microsoft Word, Excel, and PowerPoint

Basic knowledge of ET/SIS/SIS Web/STW Work Environment:

Noise: Quiet

Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.