Care Coordinator

Job Description

Salary: $12-$15

Position Summary

The Behavioral Health Care Coordinator serves as the central point of communication and coordination for patients, families, and clinical teams throughout all levels of care. This role ensures smooth transitions between detox, residential, PHP, IOP, and aftercare programs, while maintaining a focus on quality care, patient engagement, and treatment outcomes. The Care Coordinator acts as a bridge between clinical, medical, case management, and administrative departments to ensure each patients treatment plan is executed efficiently and comprehensively.

Key Responsibilities

Patient Coordination & Case Management

Serve as the primary liaison for patients from admission through discharge.

Coordinate intake assessments, orientation, and treatment scheduling.

Collaborate with clinicians, case managers, and medical staff to ensure timely completion of treatment plans, progress notes, and discharge summaries.

Track patient participation and attendance in therapy sessions and groups.

Support coordination of aftercare, referrals, and follow-up appointments.

Interdisciplinary Communication

Facilitate communication between departments to maintain consistent and accurate care plans.

Facilitate communication between departments to maintain consistent and accurate care plans.

Participate in daily clinical team meetings and case reviews.

Maintain up-to-date patient information in the EHR and ensure documentation accuracy.

Communicate changes in patient status, insurance authorizations, and clinical recommendations.

Patient & Family Support

Provide education and resources to patients and families regarding treatment goals, community resources, and recovery planning.

Assist families with understanding levels of care, insurance benefits, and discharge planning.

Encourage patient engagement and adherence to individualized treatment plans.

Utilization & Compliance

Coordinate with Utilization Review and Billing teams to ensure authorizations are current and documentation supports continued care.

Ensure compliance with HIPAA, DHCS, Joint Commission, and all applicable regulations.

Support program outcome tracking and performance improvement initiatives.

Qualifications

Education: Bachelors degree in psychology, social work, behavioral science, or related field required. Masters degree preferred.

Experience: Minimum 12 years of experience in behavioral health, substance use treatment, or case management.

Licensure/Certification: CADC, RADT, AMFT, ASW, APCC, or equivalent certification preferred.

Skills:

Excellent communication and interpersonal skills.

Strong organizational and documentation abilities.

Ability to work collaboratively in a multidisciplinary environment.

Familiarity with electronic health records (EHR) systems.

Knowledge of levels of care and insurance authorization processes.

Core Competencies

Compassionate, patient-centered approach.

High attention to detail and accountability.

Culturally competent and trauma-informed care mindset.

Solution-focused and adaptable under pressure.

Professional boundaries and ethical conduct.

Physical & Work Environment Requirements

Ability to sit, stand, and use a computer for extended periods.