GIGYA/SAP CDC Technical Support

Technical Skills Gigya

· Hands-on experience with Identity and Access Management (IAM) systems.

· Experience with Gigya / SAP Customer Data Cloud (CDC) – including user identity management, authentication flow support, and access troubleshooting.

· Ability to handle admin activities, system monitoring, and integration health checks.

· Knowledge of web-based systems, REST APIs, and authentication protocols (OAuth, SAML, JWT).

· Exposure to SaaS integrations and data flow troubleshooting.

· Consultant Tools Support

· Experience in PHP and WordPress

· Perform basic configuration, content management, and integration checks.

· Experience in SaaS-based tools like: Seismic (Sales enablement), Solution Tool (SaaS-based solution management)

Good to Have:

· Prior experience in customer data management platforms (CDPs).

· Understanding of Sales enablement or marketing automation platforms.

· Experience in SaaS tool integrations via API, Boomi, or similar middleware.

· Exposure to incident management tools (ServiceNow, Jira, etc.).

· Experience in documentation and knowledge base creation.

Soft Skills

· Excellent communication and coordination skills across global teams.

· Strong analytical and problem-solving mindset.

· Ability to work independently during India hours with some PST overlap."