Workshop Engineer

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

About CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

Job Summary

The CDW Workshop Engineer, reporting to the Workshop Supervisor or Senior Engineer, will be required to fault find and repair a variety of customer and company IT equipment including PCs, Laptop, printer and point of sales systems.

Key responsibilities

Be able to follow procedures and adhere to safety and ESD precautions at all times.

Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job.

Show ability to work quickly and soundly with minimal supervision.

Display role model behaviour at all times.

Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks

Ensure all individual work is completed to the required standard and procedures have been followed at all times.

Ensure all paper work and system entries are completed accurately and correctly.

Be able to organise and manage individual workloads and time effectively.

Liaising with the Workshop Senior Engineer to define priorities, objectives and strategy.

Maintain, and improve, skills in appropriate technologies through training and personal development.

Ensure that customers receive the highest level of quality

Perform any additional duties assigned by management.

It may be necessary on occasion for this individual to work beyond their regularly scheduled shift

Demonstrated ability to self-learn

To demonstrate the values as laid out in the CDW way and to keep updated with the CDW way

To always look for improvement ideas to help the productivity and efficiency of the department

The information in this job description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.

Qualifications, Skills & Experience

PC, laptop and printer hardware repair experience.

Experience in fault finding and repairing of point of sale equipment.

Previous experience within a workshop environment is essential.

Proven analytical skills and the ability to solve problems and feedback to others and ability to share knowledge with others to aid team development

Ability to quickly learn about new technology and keep pace with an ever-changing industry and help communicate to the wider team

Ability to show flexibility to help the changing needs of the department

Be an excellent communicator with an eye for detail.

Be able to work effectively in a high pressure team environment

Show enthusiasm of your work and of both coaching and mentoring

Be motivated and be able to maintain required workload with minimal supervision.

Other desirable knowledge and training.

3 years hardware break fix experience

Experience repairing and fault finding J2, Aures and Geller tills.

HP, laptop, desktop and workstation accreditation

Lenovo, laptop, desktop and workstation accreditation

Toshiba, Procare certificate

ComTIA A+

Essential Attributes

Excellent organisational and communication skills

Must be flexible

Willing to work extra hours during peak periods to ensure SLA’s are adhered to

Motivational, an ability to get the best from the team even during high volume periods

Professional

Honest and hardworking

Self-Motivated and proactive

Excellent attention to detail

Proven record of reliability, responsibility and a solid work ethic

Good interpersonal skills – ability to liaise with personnel at all levels and adapt style accordingly, being presentable and aware of external visitors

Capable of multi tasking, efficiently managing time and resources

Ability to work to challenging deadlines

Have a desire for continuous development and improvement of self, team and Department

A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner

Must posses a proactive approach to problem solving at root cause, with a can do attitude

Multi-functional team player experienced in all aspects of general team work

A good understanding of CDW as a business and its goals and visions for the future

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

R25_00003393