Customer Support Coordinator

Job Summary:

Our client is seeking a Customer Support Coordinator to join their team! This position is located in Columbus, Ohio.

Duties:

Provide expedited service delivery and exceptional customer satisfaction

Ensure alignment with SLAs, proactively addressing and efficiently processing work orders and internal and external vendors

Assess, evaluate, and if required, re-categorize work orders

Adhere to standards within the facilities team, ensuring punctuality and effective management of multiple service queues

Identify and address any challenges or discrepancies arising within the work order tracking platform

Desired Skills/Experience:

High school diploma or general education degree (GED) required

Flexibility to accommodate regular and non-traditional hours, including nights, weekends, and select holidays, as the team operates from 6:30 AM to 2:30 AM daily

Proven capability to manage a high volume of work orders and phone interactions on a daily basis

Demonstrate excellent customer service skills

Effective and efficient written and verbal communication skills with strong attention to detail, organization, and time management

Benefits:

Medical, Dental, & Vision Insurance Plans

Employee-Owned Profit Sharing (ESOP)

401K offered

The approximate pay range for this position starting at $60,000+. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.