İstinye Park Boutique Operations Manager

BOUTIQUE'S METIERS @CHANEL EUROPE:

Service and advice, team spirit and interpersonal skills. Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them. Always nearby and worldwide, through the many positions offered by the Boutique professions, you are the CHANEL ambassador.

CONTEXT & ENVIRONMENT:

At the heart of CHANEL’s superior client journey, İstinye Park Fashion Boutique Operations Manager ensures that the boutique team is equipped with the data, product and tools to constantly delight clients. Responsible for ensuring the boutique environment, product availability, personnel and processes uphold CHANEL’s leading luxury stance, the İstinye Park Fashion Boutique Operations Manager drives the efficiency of the boutique, overseeing the back-office teams, ensures the day-to-day function of the boutique, while constantly anticipating business evolution.

INTERNAL KEY PARTNERS:

İstinye Boutique Teams, Türkiye Boutique Teams, Local Fashion Retail Teams, Europe Fashion Retail Teams, Türkiye HQ Teams

IN THIS METIER, WE ARE ENERGISED BY:

Motivating the back-office teams to create conditions that promote an expectation-exceeding client journey.

Conveying the House Strategy to the relevant teams (Stock, Cash, Care & Repair), ensuring objectives are understood and executed effectively

Managing the back-office team in terms of recruitment, leadership, and setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and providing regular follow-up through one-to-one conversations

Identifying development areas of team members and formulating action plans, including training programs, to enhance skills and performance

Enthusing the team with positive leadership and encouraging collaboration and knowledge sharing with complementary functions in the boutique

Supporting and encouraging Chanel Vital Behaviors across the team

Ensuring the financial health of the boutique by supporting decision-makers with value-driven analytical expertise

Monitoring retail indicators such as turnover, sell-through, boutique traffic and proposing corrective actions where required

Contributing to the setting and piloting of sales targets for the boutique and the Fashion advisors

Reporting on stock and collection performances to optimize buying decisions and sales performance with a specific focus on ensuring product availability, out-of-stock or over-stock situations and proposing corrective actions

Anticipating business evolutions and supporting boutique management in building strategic action plans to address them

Enhancing daily operations by optimizing running procedures

Supervising the organization and optimization of inventory to ensure product availability

Overseeing the organization of stock-taking

Supervising cash management within the boutique

Building the working schedule in collaboration with the management team for optimal floor coverage and sales support

Overseeing all maintenance, IT, security, catering and administrative functions for the boutique, both internally and externally

Ensuring the boutique reflects CHANEL’s standards of luxury to support the client experience on the floor, and that the back-office offers an efficient and nurturing environment for staff

Provisioning the boutique with required supplies

Implementing the Boutique Charter in the back-office and ensuring all cash, inventory and security procedures comply with regulations

Taking a leadership role of expertise over all processes and procedures and supporting the team in the adoption of new procedures

Driving future growth for the Boutique by embracing innovation and continual improvements to operational efficiency.

Contributing to projects to implement new tools & services in the Boutique in order to continuously improve the client experience and operational efficiency

HOW WE CREATE AN IMPACT:

We contribute to financial health by ensuring operational excellence to optimize sales growth and inventory management.

We contribute to leadership & people strength by empowering the Boutique team to deliver client excellence and by encouraging innovative ways to improve efficiency.

We contribute to sustainability by ensuring a positive working environment and adhering to ethics and compliance guidelines.

Position Requirements

University degree

You have min 5 years of experience within the Fashion industry.

You have a passion for management, client experience, operations, and luxury

As a people manager, you are engaging and communicative, performance minded and decisive strive for continuous improvement. You combine empathy with a strong focus on achieving results.

You are a self-driven, positive, and independent person

Excellent communication skills with an ability to engage internal and external stakeholders effectively

High level of planning and organization skills as well as analytical skills

You are trustworthy with a high degree of integrity and ethics

High level of knowledge of Office 365 programs.

Native speaking in Turkish

Fluent in English, good written and verbal communications skills. French would be an advantage.

İstinye Park Fashion Boutique Operations Manager position is based in İstinye Park Fashion Boutique.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

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