Community Association Manager

Community Association Manager (CAM)

Location: Columbus, Ohio

Are you ready to bring your leadership, customer service, and organizational skills to a role that truly makes an impact? Associa is looking for a dedicated Community Association Manager (CAM) to join our team in Columbus. In this role, you'll collaborate with homeowners, board members, vendors, and fellow Associa team members to help our communities thrive.

This is an exciting opportunity for someone who enjoys dynamic, relationship-driven work and is passionate about creating strong, vibrant community experiences.

What You'll Love About Working With Us

At Associa, we believe in investing in our people. In addition to a competitive salary and core benefits package, we offer a suite of professional perks designed to support your success and well-being:

Flexible hybrid work schedule - work from home with only one required in-office day per week (unless there's a special event or meeting)

Robust benefits including medical, dental, vision, 401k, and disability insurance

Company-paid continuing education and certifications: CMCA, AMS, PCAM

Paid membership to CAI (Community Associations Institute)

Work-life balance is a top priority-we support sustainable workloads and healthy boundaries, we also compensate you for board meetings that occur outside normal business hours.

Work essentials provided: company laptop, work phone, and mileage reimbursement

Recognized as a Great Place to Work for 6 consecutive years and named one of the Best and Brightest Companies to Work For in multiple markets What You'll Be Doing

As a Community Association Manager, you'll play a key role in the success of our client communities by:

Serving as the primary liaison between the HOA Board of Directors, homeowners, and vendors

Traveling to client sites to attend board meetings, perform community inspections, conduct walk-throughs, and support events, as needed

Preparing and distributing annual disclosure packages, financial statements, and meeting notices in compliance with state regulations and governing documents

Reviewing and summarizing monthly financials for the Board of Directors

Advising boards and committees on capital improvements, maintenance planning, and community operations to ensure long-term success What You Bring to the Role

Required Qualifications:

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Experience in community management, customer service, hospitality, or a related industry

Strong written communication skills, including grammar, structure, punctuation, and spelling

Proven ability to deliver excellent customer service and effectively resolve conflicts

Comfortable working independently and collaboratively in team settings

Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines

Professional and clear communication skills across phone, email, and in-person interactions Preferred Qualifications:

CMCA (Certified Manager of Community Associations) designation

Completion of the M-100: The Essentials of Community Association Management course through CAI

Experience managing an HOA portfolio or working as an onsite community manager

Familiarity with HOA operations, board governance, and vendor coordination