Premise Technician

Primary Duties

Installs basic dial tone and ADSL

Fiber/IPTV services including 1FR, 1FB and WIFI

Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise

Tests functionality and isolates problems using various test sets and deductive reasoning

Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services

Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities

Maintain, upgrade, and create existing and new technical documentation

Uses various hand tools and power equipment to install and make repairs to outside plant systems

Interfaces with customers in the resolution of customer installation and repair issues

Prepares customer bills for repair and installation work performed

Interfaces with call center technicians to resolve customer installation and repair problems

Climbs poles

Drives company vehicle

May be required to cross train others

Responsible for the installation and repair of inside wiring and jacks, including CAT5

Responsible for installation and repair of wired and wireless networking

Responsible for installation and repair of fiber to the home services

Experience/Background

Demonstrated experience in the installation or repair of POTS and Broadband services

Demonstrated experience in an assignment requiring significant customer interaction

Demonstrated ability to work independently as well as in a team environment

Demonstrated experience in current PC operating systems - Vista, Win XP, 2000, 98

Demonstrated experience in use of a PC and desktop applications

Demonstrated experience with wired and wireless networking

Demonstrated experience in fusion splicing

Demonstrated experience in customer premise inside wire repair and replacement

Demonstrated experience in use of test equipment and interpretation of test results

Associate Degree or Certifications in a related technical field would be Beneficial or Equivalent experience

Work Environment

Reporting location: Various

Wears appropriate safety equipment and follows established safety practices and procedures

Performs work both inside and outside in all kinds of weather

Works in various building and surroundings, i.e., attics, basements, offices

Interacts with customers on a daily basis

Works independently with minimal supervision

May work for long periods of time in confined areas such as crawl spaces

May work in greasy, dirty or muddy surroundings

May work aloft on poles, hydraulic lift bucket or ladders

May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays required

May be required to quality for 10,000# GVW Certification

Prerequisites

High School Diploma/GED or Equivalent Work Experience

Ability to climb and pass pole climbing school

Safety Requirements: safety shoes; Weight Restriction Policy applies

Satisfactory performance rating

Satisfactory attendance record in last twelve months

Company driver's license

Physical requirements: able to lift up to 85 pounds

Ability to perceive differences in wire color

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran