Business Process Improvement SME

LMI is seeking a Business Process Improvement SME to support an intelligence agency client in identifying, analyzing, and modernizing critical business operations. The ideal candidate brings experience applying structured process improvement methodologies such as Lean Six Sigma, BPMN, or human-centered design to modernize workflows and enable efficient, sustainable change.

This role partners directly with mission and functional leaders to understand challenges, map current processes, and design future-state solutions that reduce inefficiencies and enhance organizational performance. The selected candidate will help translate strategy into action by developing recommendations, implementing improvements, and building a culture of continuous improvement that drives measurable mission impact.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and civilian sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Process Mapping & Documentation

Conduct thorough assessments of existing business processes to create baseline documentation.

Utilize process mapping tools (e.g., Visio, BPMN, Lucidchart) to develop clear, standardized workflow diagrams.

Maintain detailed process documentation to ensure traceability and repeatability.

Identifying Inefficiencies & Bottlenecks

Analyze current workflows to identify inefficiencies, redundancies, and operational challenges.

Conduct stakeholder interviews and data analysis to uncover pain points within existing processes.

Provide detailed reports on workflow inefficiencies, with recommendations for improvement.

Data-Driven Decision-Making Analysis

Assess how data is used in decision-making and identify opportunities for improvement.

Ensure that business process enhancements are aligned with data governance, analytics, and compliance standards.

Work with data teams to integrate insights into process improvements.

Process Improvement & Optimization

Recommend actionable process improvements that support efficiency, compliance, and scalability.

Design and implement process automation solutions where feasible.

Align process enhancements with Mission Services' operational objectives and technology strategies.

SOP Development & Standardization

Create and maintain Standard Operating Procedures (SOPs) for all revised processes.

Ensure documentation is clear, accessible, and aligned with best practices.

Facilitate the adoption of new processes through proper documentation and training.

Training & Change Management

Organize and lead training sessions, workshops, and presentations for stakeholders.

Develop user-friendly training materials and process guides.

Support change management efforts, ensuring smooth adoption of new workflows.

Stakeholder Collaboration & Engagement

Work closely with organization leadership, analysts, and IT teams to ensure process enhancements meet organizational needs.

Facilitate discussions to gather feedback, requirements, and validation of process improvements.

Serve as a liaison between business units and technology teams to ensure seamless implementation of process changes.

Minimum Requirements:

Bachelor’s degree in business, management, industrial engineering, or a related field.

7+ years of experience leading or supporting business process improvement, organizational transformation, or performance management initiatives within federal or defense environments

Demonstrated experience applying process improvement methodologies such as Lean, Six Sigma, BPMN, or human-centered design.

Proven ability to map and analyze business processes, identify pain points, and develop actionable recommendations.

Strong communication and facilitation skills, with experience engaging both technical and non-technical stakeholders.

Strong facilitation, analytic, and problem-solving skills.

Ability to work collaboratively and iterate products with a variety of internal and external stakeholders.

Ability to work with a team of professionals in a remote environment on expedited timelines.

Ability to be comfortable working in ambiguous situations and with unclear direction.

Active TS/SCI required. CI Polygraph required for the position; candidates without a current polygraph will be sponsored for upgrade.

Desired Skills:

Master’s degree in business administration, organizational development, or a related field

Lean Six Sigma Black Belt or equivalent advanced process improvement certification

Experience supporting business transformation or modernization efforts within the Intelligence Community or Department of Defense

Familiarity with data analytics, process automation, or digital transformation tools

Demonstrated ability to develop executive-level briefings, performance metrics, and implementation roadmaps

Strong interpersonal skills with a record of building trusted relationships across diverse stakeholder groups