Service Contract Coordinator

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Difference You Will Make

At STERIS, we help our customers create a healthier and safer world by providing innovative healthcare and life sciences products and services. We are currently seeking a Contract Sales Representative – Service Support to join our team and drive growth through strategic contract renewals and warranty conversions. Are you a results-driven professional with a passion for sales and customer service? Apply Now!

Location: Melbourne

Reports To: Team Leader, Service Support

Position: Permanent Full Time, Hybrid

What Will You Do?

Your Impact: As a Service Contract Coodinator, you will play a critical role in supporting our Service Operations team by:

Serve as a knowledgeable resource on contract terms, service options, and product capabilities.

Review expired agreements and assess upsell and continued business opportunities.

Engage with customers to maximise renewal value and tailor service agreements to their needs.

Collaborate with field service technicians, sales teams, and service managers to align on customer strategy.

Prepare and deliver accurate quotes, manage follow-ups, and handle objections effectively.

Escalate complex issues to field leadership and coordinate service resources to ensure closure.

Develop customised proposals that highlight the benefits of STERIS service offerings.

Build and maintain trusted relationships with customers to support long-term retention.

Monitor and manage pipeline progress, ensuring timely movement.

Position STERIS service agreements as value-driven solutions for customers.

Ensure a seamless customer experience through proactive communication and support.

Qualifications and Skills Required

Minimum of 2 years’ experience in business, customer service, or sales, preferably with exposure to contract management.

Demonstrated strong communication, negotiation, and analytical skills, with excellent organisational capabilities.

Proven ability in problem-solving, time management, and a process-driven approach, with high attention to detail and adaptability.

Experience in stakeholder management, including the ability to conduct challenging conversations professionally.

Proficiency in Microsoft Office Suite; familiarity with CRM systems and Oracle/Siebel is highly desirable.

Why Join Us?

Be part of a dynamic team that values innovation, collaboration, and customer success. This role offers the opportunity to make a real impact in the healthcare industry while growing your career in a supportive environment!

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit

STERIS strives to be an Equal Opportunity Employer.