Customer Care Executive

SM Marians Advances Gearboxs India Pvt Ltd is a trailblazing leader in marine engineering solutions with a history of excellence spanning over six decades. Established in 1962 and headquartered in Nagercoil, Tamil Nadu, our unwavering commitment to serving the marine fishing sector has made us an industry standout. 60+ Years of Excellence: With more than six decades of dedicated service, we have become a trusted and revered name in the marine fishing industry.

The Role

You will be responsible for :

Handling inbound calls and emails in a professional manner.

Resolving customer inquiries and requests and ensuring strong customer satisfaction.

Working with various internal teams to ensure prompt and accurate order processing and delivery.

Escalating customer feedback as required.

Ideal Profile

You have at least 1 year experience within a Customer Service role.

You possess excellent interpersonal as well as written and verbal communication skills.

You possess strong analytical skills and are comfortable dealing with numerical data

You are highly goal driven and work well in fast paced environments

You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

Attractive Salary & Benefits

Work alongside & learn from best in class talent

A role that offers a breadth of learning opportunities

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