Front Desk Supervisor in Training

Job Type

Full-time

Description

JOB TITLE : Front Desk Supervisor In-Training

JOB SUMMARY:

Actively learning the skills and responsibilities needed to become a full-fledged Front Desk Supervisor, primarily focusing on guest check-in/check-out procedures, handling inquiries, managing reservations, cash transactions, and providing excellent customer service while being supervised and mentored by experienced staff, with the goal of eventually leading and overseeing the front desk team independently.

REPORTS TO : Front Desk Manager

PRIMARY DUTIES AND FUNCTIONS:

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

Guiding front desk staff through their daily duties, ensuring all tasks on the check list have been completed properly to ensure a quality operation.

Ensuring front desk staff are trained in all front desk operations.

Identifying employee development needs and recognizing gaps in knowledge, skills, or performance and reporting it to upper management.

Maintaining a friendly, cheerful and courteous demeanor at all times.

Maintains a positive work environment.

Completes established check-in procedures for arriving guests and facilitates guest departures in order to close the guest account and make the room available for the next guest.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank.

Resolving guests' issues, complaints in a quick, efficient manner to maintain a high level of guest satisfaction and quality service.

Adhering to company core values and mission statement when interacting with guests.

Review arrival reports 7 days out. Check all room blocks and billing. Highlight any and all billing information that will help during check-in process.

After gaining proficiency in property management system and learns how to handle

Performs other duties as assigned, requested or deemed necessary by Front Desk Manager & Director of Rooms. IN-TRAINING KEY RESPONSIBILITIES:

Learning advanced front office operations

Gaining extensive property knowledge

Customer service training

Team support

Shadowing supervisors to observe guest interactions and learn proper communication protocols RESPONSIBLE FOR : Money, keys, and safety.

PHYSICAL DEMANDS: Standing 8 hours per day.

PRIOR EXPERIENCE :

Previous experience in a customer service role

Prior front desk experience and general office work is desirable WORKING ENVIRONMENT:

Schedule includes AM/PM shifts, weekends and holidays. NOTICE:

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

SKILLS REQUIRED :

Excellent telephone, verbal and interpersonal and communication skills.

Positive attitude and ability to work in a team.

Working knowledge of hotel management systems.

Attention to detail and ability to multitask and prioritize tasks.

Computer proficiency. EDUCATIONAL REQUIREMENTS:

High school diploma or equivalent

Good math skills and the ability to read, write and speak English well. PERSONALITY REQUIREMENTS:

Must be service oriented and able to project a friendly, hospitable feeling to the guests.

Must be cooperative, calm, patient and enjoy working with all types of people.

Salary Description

$18-20 Hour