CLINIC FRONT DESK-FLOAT

Clinic Front Desk Float

Travel Required to: Granville, Zanesville, Home office New Albany

Hours: 7:00-3:30

Benefits: Medical, Vision Dental available after 30 days. Employer paid benefits: Life insurance, STD,LTD 401K available after 90 days of employment.

Position Responsibilities/Standards:

General

Attend department, clinic or company meetings as required

Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns

Consistently work in a positive and cooperative manner with fellow staff members.

Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.

Attend required annual in-service programs.

Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.

Specific Duties

Meet and greet patients promptly, in a professional and courteous manner. Check in the patients for the appointments using both Nextgen and Phreesia.

Obtain patient information during office hours.

Provide patients with required paperwork - H&P, Financial Policy, Patient Information Sheet, FROI for Worker's Compensation patients.

Obtain copies of patients insurance cards, MCO identification cards

Verify patient insurance coverage is current and correct at each visit. Including verifying eligibility and insurance in-network

Collect co-pays, co-insurance and self pay amounts at time of service.

Be able to review the outstanding balances and explain to the patients the explanation of their balances

Prep charts based on physician requirements for the appointments. Including medical charts, lab results, follow up MRI reports, Intake medications, last office notes.

Collect BWC and FMLA paperwork from the patients, collect the fees and ensure the paperwork gets to the right person based on physician.

Review patient label and chart contents for completeness and accuracy.

Accurately Scan insurance cards including front and back

Input patient information and register patient as needed.

Schedule appointments (new, follow-up, reschedule) per physician protocol.

Obtain referrals-check Carriers on line.

May need to call for testing reports from outside venders needed for the appointments

Schedule appointments to other specialists as needed.

Handle all calls in a professional manner and direct to the proper individual.

Communication with physicians and clinical support staff.

All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.

Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.

Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff

Scanning documents

Additional Duties

Confirm and/or reschedule appointments when needed.

Filing as needed - within 24 hours

Education/Experience Required:

Must have a high school diploma or equivalent.

Must be friendly, courteous and have good communication skills when greeting patients.

Physical Requirements:

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.