Production Support

The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system u and providing root cause analysis with recommendations for improvements.

Work closely with other team members as well as work independently to be able to resolve issues.

Responds to user requests and incident tickets requiring application-level intervention.

Monitors team ticket queue and email inbox and works to resolve issues in a timely manner.

Develop and maintain accurate technical and user documentation.

Troubleshoot minor and major system issues in a timely manner and escalate to our Vendor when necessary. This includes system and/or data related issues.

Collect and provide reporting applications health and usage metrics.

Work with team members, Vendors, system/database administrators, and end u to resolve issues.

Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.

Must be able to quickly work through situations to determine impacts.

Performing operational tasks (monitor logs and job statuses to confirm successful completion)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience

Good verbal/written communication skills with attention to detail

Reading/Writing SQL Queries

Splunk

Dynatrace - monitoring both application and database servers

Ability to navigate Windows Servers and IIS configurations

Ability to read and navigate application and system Log files

Nice to Have Skills & Experience

pay range - 35-45hr

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.