IT Support Specialist

Job Description

Job DescriptionJob Responsibilities:

Provide technical support to users in person, over the phone, or via remote access

Install, configure, and troubleshoot hardware and software

Set up and maintain computer systems and networks

Monitor system performance and ensure security protocols are followed

Assist in the implementation and management of IT projects

Create and update documentation for IT processes and proceduresEssential Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related field

Proven experience in IT support or a related role

Excellent communication and problem-solving skills

Strong knowledge of Windows and Mac operating systems

Ability to work independently and collaboratively in a team environmentDesired Experience:

Previous experience working in a help desk or technical support role

Experience with virtualization technologies, such as VMware or Hyper-V

Certifications in ITIL, CompTIA, or Microsoft are a plus

Familiarity with network security and firewallsSalary & Benefits:

Salary range: $80,000 - $110,000 per year

Health, dental, and vision insurance coverage

401(k) retirement plan with employer matching

Paid time off and holidays

Educational assistance for relevant certifications and training

Opportunities for career growth and professional development

Full-time