Service Coordinator

Shaffer Distributing is seeking an Service Coordinator at our Columbus, Ohio headquarters. This key position schedules technicians and administers the Service Department's workorders including field service and in-house repairs. The Service Coordinator provides centralized scheduling for all technicians: field, installation, inside prep & repair work, technical support work, and training. This role communicates with customers and tracks service order workflows in the ERP system, ensuring orders progress smoothly and following up when needed. We are employee-owned, which means your effort and attitude matter. We're seeking someone who is dependable and ready to step up and take ownership of this role.

Specific duties include:

Schedules all inside and outside service technicians

Manage Service schedule/calendar; including training calendar

Build weekly schedules for orders, projects, and support needs

Monitor the workflow of all service and equipment orders in the ERP system

Monitor ERP system daily for bottlenecks, quality gaps, and follow-up needs

Provide follow-ups to customers regarding service timing.

Track and report utilization of all service staff - maximizing our resources

Location: Columbus, Ohio (In-office, Full Time, M-F 8a-5p)

What you bring:

2-4 years field service scheduling experience required

1-2 years customer service experience required

Administrative/clerical/data entry experience

Excellent written and verbal communication skills

Proficient using Microsoft Office products including Outlook, Excel, Word, and ERP systems

SalesPad experience a plus

Basic geographic knowledge of Ohio

Organized, punctual, & customer oriented

What we offer:

Shaffer Distributing, established 95 years ago, is a premier provider of on-premise entertainment including pool tables, dartboards, jukeboxes, and cranes. As a relationship-focused company, we have earned a superior reputation with major industry customers, vendors, and competitors. With a solid foundation and a growth mindset, we've achieved significant growth in the last 5 years. Our success is rooted in our people, who have created a family-oriented, transparent, and caring environment. We cherish longevity, value work/life balance, and take pride in doing the job right. At Shaffer, we care deeply about our people and customers, and we live by our core values. We are a 5th Generation family business, owned by our employees and focused on the next generation of success!

Become an employee-owner and earn shares every year!

Competitive compensation

401(k) with company match

Medical, dental, vision, life, and disability insurance

Paid vacation and paid holidays