Investor Reporting and Account Reconciliation Manager

Job Description

Job Title: Investor Reporting and Account Reconciliation Manager

Location: Draper, UT

Job Type: Full Time

About the Role: We are seeking an experienced Investor Reporting and Account Reconciliation Manager to lead our investor accounting and reporting function within a large, complex mortgage loan servicing operation. This role oversees all aspects of investor reporting, remittances, custodial bank account reconciliations, and compliance with agency and private investor requirements. The ideal candidate will bring a strong background in mortgage servicing, accounting, and regulatory compliance, paired with proven leadership skills in a high-volume environment.

Responsibilities:

Oversee daily, monthly, and periodic investor reporting and remittances for Fannie Mae, Freddie Mac, Ginnie Mae, and private investors.

Ensure compliance with investor guidelines, regulatory requirements, servicing agreements, and internal policies.

Manage daily monitoring of custodial cash activity and lead monthly reconciliations of custodial, clearing, and corporate bank accounts (P&I, T&I, investor, and advance accounts).

Review and approve reconciliations, ensuring timely resolution of variances and adherence to agency and SOX requirements.

Partner with Treasury, Loan Servicing, Default, and Corporate Accounting teams to resolve reconciliation breaks and complex accounting issues.

Provide oversight of remittance calculations, payoff processing, and curtailment claims.

Respond to investor inquiries, audits, and regulatory examinations with accuracy and timeliness.

Drive process improvements, automation initiatives, and reporting enhancements.

Monitor KPIs and SLAs to ensure operational excellence.

Recruit, develop, and mentor team members, fostering a culture of accountability, compliance, and continuous improvement.

Serve as a subject matter expert on investor reporting systems, custodial account structures, reconciliations, and servicing transfers.

Qualifications:

7+ years of experience in mortgage servicing investor accounting, reporting, or financial reconciliations; management experience strongly preferred.

In-depth knowledge of GSE and Ginnie Mae investor guidelines, reporting, and custodial accounting requirements.

Strong understanding of GAAP, SOX controls, and mortgage servicing operations.

Experience with loan servicing platforms (e.g., Black Knight MSP) and reconciliation tools.

Proven leadership skills with the ability to manage teams in a deadline-driven environment.

Excellent problem-solving, analytical, and communication skills.

Benefits:

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Why Join Us:

Opportunity to lead a high-impact team in a large-scale servicing operation.

Collaborative culture focused on innovation, compliance, and continuous improvement.

Competitive compensation and benefits package.

Full-time