Business Process Analyst II - ELMR

Riverside University Health System's Behavioral Health Department seeks a Business Process Analyst II for the ELMR Division in Riverside.

This role is critical to maintaining and enhancing the department's Electronic Health Record (ELMR) capabilities and directly supports the creation and modification of clinical and administrative forms, ensuring the system remains responsive to evolving program needs and regulatory requirements.

The position is also responsible for developing essential reporting tools-Crystal reports, queries, dashboards, and widgets-used by Program, Executive, and County leadership to drive data-informed decision-making and meet State and Federal compliance mandates.

Equally important, this position supports over 2,100 Electronic Health Record users by resolving approximately 8,000 technical support tickets annually.

These tickets cover a wide range of integrated systems.

Desired Qualifications: * Masters Degree in related field * Healthcare Information Systems experience * Proficiency in databases such as SQL and MySQL coding * Technical Knowledge of Web Services such as AWS and Google Cloud Platforms * Health Information Exchanges such as EDI and FHIR * Government/Public sector Behavioral Health experience Schedule: 9/80 Friday - Day Shift (Remote work may be an option, depending on training requirements/completion, and will be at the department's discretion). Meet the Team!

Behavioral Health Department Website * Conduct system analysis and design of business process involving evaluation of current and proposed information; determine available and emerging technology hardware and software; provide cost and benefits analysis.

* Develop and document user requirements for new and existing systems, processes, and applications; prepare and maintain project documents, requirements, reports, feasibility studies, and quality assurance for controls standards.

* Select and recommend software based on systems analysis, evaluation of products, and vendors; create requests for proposals (RFPs) or requirement specifications.

* Serve as business process resource on all matters involving the support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provides functional support, analysis, and design specifications, as needed, to programming staff.

* Coordinate and participate in the design and evaluation of business processes required for the implementation of enterprise systems and upgrades; analyzes new components to determine if previously modified processes can be eliminated and/or if new release will also require modification; conduct system testing to ensure that the new release provides the expected results throughout the business cycle.

* Evaluate requirements and develops design specifications for new or modified business processes; evaluate existing county business process models to identify potential areas for automation and streamlining; designs and implements resulting automated processes.

* Analyze labor relations proposals during the County's negotiation process and state and federal legislation to evaluate the ability to implement needed system changes; design alternative, comparable counter-proposals needed for system compatibility.

* Coordinate with business process managers and departmental staff to adopt system changes needed for new/modified public programs and services; test all changes prior to final implementation to ensure appropriate results.

* Coordinate with user departments on new/changed local ordinances and labor agreements, legislation, reporting, and regulations.

* Design, implement, and maintain system set-up tables and parameters to ensure compliance with state and federal requirements; interpret and analyze new or updated regulations to identify needed system changes.

* Identify and resolve production problem areas and corrects system set-up when production errors are identified; work directly with vendors for resolution of underlying system program problems; search corporate Web sites for posted resolutions and fixes to resolve identified problems.

* Work directly with vendors to resolve underlying system program problems; searches corporate Web sites for posted resolutions and fixes in resolving identified problems.

* Coordinate and implement system security; coordinate network security and installation requirements.

* Maintain context-sensitive on-line help reference to reflect the most current structure within the system.

Education: Graduation from an accredited college or university with a bachelor's degree in public/business administration, human resources, finance, computer science, information systems, or a related field to the assignment.

(Additional qualifying experience in a functional support area may substitute for education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.) Experience: Two years of professional level experience with business systems, information technology, program applications, business processes and procedures, and financial reporting and data, or other accounting experience.

Valid California driver's license and auto insurance are required for driving during work hours.

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.

For specific questions regarding this position, contact Jesus Colin at