Warranty Administrator - Atkinson

Position Summary:

The Warranty Administrator is responsible for managing warranty claims, ensuing timely and accurate processing of claims to primary manufacturer as well as short-line manufactures in coordination with customers and the Mitchell Equipment.

Essential Job Functions

Verify warranty coverage and claim timelines

Claim Management - prepare and submit and claims in a timely and accurate manner in accordance with manufacturer's warranty claim process

Claim resolution - follow up on denied claims, investigate rejections and resubmit for approval

Keep detailed records of claims and where they are in the process

Develop a calendar to assure timely follow up and payment terms

Work closely with Service Manager, Service Coordinators and other company stakeholders to provide clear communication of claim success rates and timelines

Work closely with manufacturer to keep abreast of different claim policy changes, and process amendments

Communicate with customers on warranty qualification of their repairs as well as the status of their claim

Internal Coordination - work with service, parts, sales and other internal departments to gather necessary information and coordinate warranty repairs and parts

Stay informed on up to date factory recalls, PIP's, and regulatory requirements to assure proper attention

Track and coordinate ordering, backorder status, and return of parts that are part of warranty process

Provide required documentation, pictures, failed parts, etc. in compliance with manufacturer in order to satisfy warranty requirements

Work closely with Service Writer and Warranty Administrator at other location to share challenges, best practices, and current projects

Communicate final results of warranty claims to direct reports, stakeholders, and customers to determine final resolution

Work closely with Director of Aftermarket and Technology on process and procedure modifications.

Work with location management team to optimize entire dealership performance and profitability.

Perform all other duties as assigned.

Qualifications

High school diploma or GED, required.

2+ years of experience, preferably in a dealership service or warranty department

Proficiency with basic computer programs, Dealership Management Programs, and Manufacturer portals necessary to gather information and submit claims

Excellent organizational and attention to detail skills

Determination and persistence to maximize results of warranty claims

Strong organizational and multitasking abilities, with the capacity to prioritize tasks, manage workload efficiently, and meet deadlines in a fast-paced environment.

Basic understanding of mechanical systems and agricultural equipment operations, with the ability to learn and apply technical knowledge.

Flexibility to adapt to changing priorities, customer needs, and business requirements, with a positive attitude and willingness to take on new challenges

Mitchell Equipment Mission and Vision Statements

Our mission is to develop knowledgeable and professional employees who strive to provide the best customer experience in the industry.

Our Vision is to provide superior agricultural solutions to the communities we serve.

Mitchell Equipment Core Values - 4 C's

Commitment to Customer Constant Improvement Continuous Learning Community Focus