Duties and Responsibilities * Develop strategies for Franchise Operations department to meet brand goals and standards.
* Hold VP/FODs accountable for strategic plans by setting clear, defined goals for each region and measuring results against the goals.
* Attract, retain, and motivate staff.
* Submit financial and quality reports to the Executive Management Team and owners' Board of Directors as requested.
* Oversee and direct financial budgets for VP/FOD personnel and operations department and monitor to ensure annual financial goals are met.
* Promote growth, uphold brand standards, policies and procedures, and implement brand initiatives.
* Analyze financial reports of the franchise operations department.
* Short and long term planning and assessing of quality matrixes to ensure quality standards are met.
* Assist in the supervision of Franchise Sales and Marketing Support and Franchise Revenue Managers working closely with the Chief Marketing Officer and VP of Revenue Management * Member of Executive Operations Committee and Brand Standards Committee.
* Devise and communicate operations strategy to Chief Development Officer and senior management.
* Identify and lead new business strategies.
* Support VP/FODs with PIP reviews, negotiations, and Post Effective Franchise agreement amendments.
* Facilitate the growth and professional development of VP/FODs.
* Maintain/facilitate relationships with all department heads in organization to support needs of franchise partners and VP/FODs.
* Ensure franchise partners, FAC members, owners, and operators' business support needs are met by members of his/her team.
* Attend hospitality conventions including, but not limited to, AAHOA meetings, AAHOA town halls, grand openings, tradeshows, brand conferences, regional meetings, etc.
* Follow up with business owners on satisfaction with VP/FOD support to the field.
* Advocate for the Franchise organization and Roof Inns brand as a whole.
* Approve Expense Reports and monthly PaymentNet purchases for VP/FODs.
* Human Resource responsibilities including vacation request, payroll, leave of absences, and travel expenses.
* Performs other duties as assigned.
Qualifications * Bachelor's degree in a related field or equivalent work experience required.
* Minimum 5 years of senior management position, preferably in franchise operations, with a proven track record.
* Goal-oriented and self-motivated individual with excellent relationship building skills.
* This position could be home-based if approved or may require relocation.
* This position requires 90% travel.
* Analytical and critical thinking skills.
* Multi-unit and multi-location management experience required.
* Ability to multi task and effectively operate with little or no supervision.
* Ability to build and work in a team-based system.
* Ability to work with all corporate departments, franchise owners, inn managers, and franchise, and inn level employees.
* Excellent verbal and written communication, presentation, reporting, and organization skills are critical.
* Leadership and coaching of employees a must.
* Computer literate and proficient in Microsoft Office.