Assistant Branch Manager

Job Description

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.

At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.

What sets us apart:

Great Paid Time Off Benefits!

Prospera Pays 91% of Medical Monthly Premium Costs!

Prospera Matches Up to 5% of 401K Contributions!

Prospera Provides Short-Term disability and Long-Term Disability at No Cost to You!

Purpose:

The Assistant Branch Manager (ABM) supports branch operations and ensures an exceptional member experience by partnering closely with the Branch Manager and frontline staff. This role balances daily operations, team development, and member engagement through coaching, collaboration, and service excellence. The ABM performs both leadership and member service functions-assisting with account openings, financial solutions, and operational oversight-while promoting Prospera Credit Union's Brand Promise and Accountability Equation: Actions + Behaviors = You + Me.

We currently have an opportunity as an Assistant Branch Manager at our Menasha Location:

Wage: Minimum of $25.00/hour starting

Hours: 40 hours per week

Schedule: Must be available to work within the hours of 8:15AM - 5:15PM weekdays

Weekend Schedule: Must be available to work on Saturdays from 8:45AM - 12:15PM (rotational with other branch staff)

Location: Menasha Branch, 849 Warsaw St., Menasha, WI 54952

Premium Pay: Additional $1.00 per weekend hours worked

Job Responsibilities:

Member Experience & Service

Build relationships and engage members in meaningful financial conversations.

Open and maintain memberships and specialty accounts (IRAs, HSAs, CDs, etc.).

Support members with account needs, credit reviews, and notary services.

Educate members on Prospera's digital tools (mobile banking, ITM, bill pay, etc.).

Make referrals to internal partners to deepen member relationships.

Resolve account issues and provide teller overrides when needed.

Operations & Administration

Maintain branch equipment, cash, cash orders, and supplies

Schedule staff, manage timecards, and approve time-off requests.

Ensure compliance with Risk and Operations checklists.

Leadership & Coaching

Train and coach staff to provide outstanding service and meet goals.

Foster a positive, motivating, and accountable team culture.

Participate in hiring, performance reviews, and staff development.

Address policy or performance concerns with professionalism and collaboration.

Communicate key operational issues and ensure adherence to Prospera policies.Performance Expectations

Member & Team Focus: Deliver a professional, friendly experience and support a culture of teamwork and respect.

Accuracy: Maintain high standards for transaction and documentation precision.

Problem Solving: Resolve member and internal issues efficiently and positively.

Knowledge: Promote Prospera's full suite of financial products and services.

Reliability: Model punctuality, dependability, and accountability.

Professionalism: Uphold appearance and behavior standards that reflect the brand.

Leadership: Inspire, train, and guide team members toward success.

Compliance: Ensure all actions align with BSA, CIP, and other regulatory requirements.

Performance Goals: Partner with Branch Manager to achieve branch goals.

Education & Experience:

High School Diploma/ GED

3 - 5 years of related experience, including at least 1 year in a supervisory role.

Skills:

Passion for people and service excellence.

Strong math, attention to detail, and problem-solving skills.

Effective communication, leadership, and coaching abilities.

High level of integrity, trust, and professionalism.

Proficient in computer systems and accurate data entry.

If you are looking for a great opportunity to join a growing team, let's talk!

Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.

Life is short. Work somewhere awesome!

** Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application. **

Full-time