Workload Automation Specialist (m/w/x)

Your Role

Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs

Provide SLA 1 Class Support for the Workload Automation Service

Maintain the operational model of our Workload Automation Tool

Participate in migration projects within the Workload Automation domain

Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain

Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions

Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency

Your Profile

Bachelor's or master's degree in the field Computer Science or equivalent experience in the IT industry

Initial working experience in Workload Automation and IT Operations

Basic experience with Workload Automation Tools

Deep knowledge of service delivery within ITIL guidelines

Ability to understand and hold various roles in IT

Experience in coordinating and communicating complex tasks

Excellent communication skills in English and the ability to work both independently and as part of an international team

Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders

Your ZEISS Recruiting Team:Mrs. Selina Riccio