Operations Duty Manager

Description Main Purpose of the Job: The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.

Education, experience and competencies required: Matric 3-Year Hotel School Diploma or equivalent Minimum of 5 years’ experience with 3 years management experience in the hospitality / retail industry Previous experience as a Hospitality/Retail Duty Manager is required Technical competencies Corporate & industry knowledge Quality Assurance Retail brands and offerings F&B Product knowledge & standards Labour & risk legislation English written and verbal communication skills Proficiency in MS Office Suite; Opera; Micros & Revenue Management System Business Acumen Financial Acumen Report writing Contract management Knowledge and application of legislation relating to Safety, Health and the environment Work Conditions & Special Requirements Must be able to work shifts in line with operational requirements (including weekends and public holidays) Compliance Management Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.

Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance Monitor compliance of tenants and outlets with regards to Fire, Health, Safety and Security regulations in line with SHE standards Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand Maintains records on licensing entitlements and compliance management Monitor audit results for service providers and retail tenants Monitor the storage of stock and operating equipment and processes Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective Please send your resume/CV