Sr. Technical Program Manager

Description

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.

The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world class experiences bringing them the inspiration to create a life they love. As a Sr Technical Support Engineer, you’ll work with a variety of Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner solutions, helping hundreds of millions of people find ideas and inspiration. You will be the evangelist of Pinterest’s technology stack, both internationally and domestically.

What you’ll do:

Serve as a subject matter expert on the Pinterest API and Pinterest Partner integrations

Lead the definition, development, and broad-scale adoption of Pinterest API products with key strategic partners

Manage technical relationships with Pinterest partners, providing technical support and handling service outages

Become an expert in one of Pinterest’s business products and how to best deploy them and troubleshoot them

Provide continuous proactive and reactive technical support through dedicated or scaled support channels, and ensure a high level of customer satisfaction

Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions

Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available

Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements

Design and implement tools, processes, and documentation, including sample code, to facilitate the launch and expansion of partner products.

Work cross-functionally with teams to cultivate an overall healthy developer ecosystem

What we’re looking for:

4+ years of Partner/Support Engineering experience or API integration experience; ideally at a large consumer tech platform

Experience leading technical partner/client calls

Experience integrating external APIs at scale using SDK's or writing custom client code

Experience working with

Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language

Bachelor’s degree in a relevant field, or equivalent experience.

Must be fluent in Mandarin for business purpose.

Relocation Statement:

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.

As such, this role will need to be in the office or in front of our customers for in-person collaboration, typically 2 days per week, and therefore needs to be in a commutable distance to our Singapore City based office.

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Our Commitment to Inclusion:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.