Lead Nurse Practitioner or Physician Assistant FNP PA-C

Job Description

Overview

DispatchHealth is looking for a Lead Nurse Practitioner/Physician Assistant (Advanced Practice Provider or APP) to join our growing clinical team in Raleigh Durham, NC. There is a $7,500 sign on bonus for this role!

The Lead APP at DispatchHealth promotes the DisptachWay by providing clinical leadership to the APPs. Through interviewing, hiring, training and ongoing performance management, the Lead APP will drive safe, high-quality care resulting in improved patient outcomes. The Lead APP will work collaboratively with the Market Manager (MM) and the Regional Medical Director and cross functionally with Central Services teams, to enhance the patient, provider and partner experience.

This position is a combined role including patient facing clinical shift and administrative duties. Proportion of clinical and administrative time commitment predicated on several factors, including size (number of cars) of market, number of offices etc. The performance of clinical services during scheduled shifts as an APP is an essential requirement for the Lead APP’s duties in their assigned market. Specifics for assigned area will be discussed during the interview process.

Responsibilities

Recruitment/Hiring

Build a highly functional and engaged clinical team of APPs by working with Central Services/

Talent Acquisition to interview/hire APPs.

Ensure clinical readiness to practice during the interview process, arrange MATs (medical assessment tool) as needed, and complete Clinical Validation Process for all APP hires.

Evaluate New Grad Applicants and work closely with Clinical Center of Excellence (CCOE) to support new graduate APPs as clinically appropriate.

Scheduling

Scheduling is primarily managed by Central Scheduling in accordance with Scheduling Policy with Market Manager as primary contact for market specific scheduling needs.

Assist with above APP scheduling and staffing when escalated by the Market Manager or Central Scheduling.

Champion scheduling practices that are consistent with Scheduling Policy and APP contract terms.

Training:

Orientation for APP new hires: conduct in office training and arranging clinical orientation/shifts in conjunction with CCOE and People Services.

Perform Competency Based check offs in collaboration with CCOE.

Evaluating readiness for solo clinical practice

Provide support for initial clinical shifts

Clinical Monthly Meeting:

Utilizing the Centralized Template, complete Deck with local specific information. Champion information, contained in Deck.

In collaboration with Market Manager and Medical Director, conduct monthly clinical meetings with all staff.

Performance Management:

Achieve targets for Clinical Metrics, subject to change based on patient need.

Achieve additional KPIs goals which are primarily tracked by MM with Lead APP assistance for any outliers.

Clinical Inbox management oversight

Performance Reviews of all APPs on regular cadence

Business Development Support

As time permits, attend clinical meetings with vendors/preferred partners with Market Director and Community Engagement Managers as needed

Quality, Safety and Patient Outcomes Champion:

Perform professional services for no less than minimum number of clinical shifts per Lead APP contract to support patient care needs in the market, understand clinical experiences, gain insight and maintain credibility with clinical teammates in the market.

Champion culture of safety by working closely with the Quality Department to support initiatives to improve patient safety, quality care and patient outcomes

Promote use event reporting system to track potential patient safety issues, manage and evaluate complaints, identify and implement policies and procedures that enhance patient safety, quality care and outcomes.

In collaboration with Market Manager and Regional Medical Director address patient and/or partner complaints and concerns. Participate in APP coaching and service recovery, as

necessary.

Chart Review with aim to promote evidence based medical practice and adherence to DispatchHealth clinical pathways

Work as part of a clinical care team with a DHMT (Medical Technician) and individually, as appropriate for the service line to deliver care in the patient’s home through our innovative in-home care service lines (i.e., Acute Care, Bridge Care, Advanced Care, Tele-presentation and others). This involves being in a mobile unit and driving or riding in a company vehicle to the place of service.

Dispatch Way Culture

Engage in activities that promote teamwork, change management, positivity, and professionalism.

Promote the Dispatch Way in all interactions.

People are at the center of what we do. The Lead APP will champion both local and central initiatives to promote engagement thus leading to enhanced employee retention and patient loyalty. #ZR

Qualifications

At least 5 years of experience in the ED, UC or family practice

Current unrestricted state licensure as a Physician Assistant or Nurse Practitioner

Nationally board certified (current)

Current BLS required, ACLS certification preferred

Prescriptive authority and DEA

Ability to document in electronic medical record, ensuring completeness and accuracy

Ability to adopt and champion technological tools to optimize provider workflow

Ability to work both independently as well as collaboratively with others to achieve common goals

Cultural competency

Knowledge and ability to perform therapeutic interventions such as splinting, suturing, wound care and minor surgical procedures

Strong interpersonal and written communication skills

Critical thinking skills utilizing evidence-based standards of practice

Expertise in clinical skills related acute care, chronic conditions, and injuries

Ability to identify and proactively solve problems

Ability to thrive in a patient-focused environment

Previous management and clinical leadership experience preferred

Valid driver’s license with clean driving record

Complete required drivers training upon hire

Ability to lift and carry equipment up to 50 pounds

Ability to walk up and down several flights of stairs easily while carrying equipment

Ability to work a varied schedule with evenings, holidays and weekends required

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Full-time