Director of Intake and Admissions Hospice

Job Description

Director of Intake and Admissions

Location: Delaware & Southern Chester/Delaware Counties, PA

Compensation: $115,000 – $130,000 annually + bonus structure

About the Organization

A well-established and highly regarded hospice and healthcare provider is seeking a Director of Intake and Admissions to join its leadership team. Known for delivering high-quality, compassionate care, the organization is growing its regional footprint and is committed to supporting patients and families with dignity and excellence. This is a mission-driven, patient-focused environment with a strong reputation in the communities it serves.

Position Summary

The Director of Intake and Admissions is a full-time leadership role responsible for overseeing and managing all intake and admissions services across the service area. This includes day-to-day clinical operations, budget oversight, referral management, staff supervision, and ensuring timely, compassionate patient admissions. The Director leads a team of 7 Registered Nurses and 4 Referral Center staff, while ensuring compliance with regulatory standards and fostering strong relationships with community partners.

This role has a clear strategic priority: urgently increasing patient census while maintaining the highest standards of care and service.

Key Responsibilities

Lead and inspire a team of 7 RNs and 4 referral center staff to drive timely, compassionate patient admissions.

Oversee statewide administration of all intake and admissions programs and services.

Implement and monitor referral-to-admission processes, ensuring compliance with Medicare, Medicaid, state, federal, and Joint Commission standards.

Provide leadership and support to the admissions and referral team, ensuring timely responses and excellent communication with patients, families, and providers.

Conduct audits and performance evaluations; identify areas for improvement, coach staff, and ensure service excellence.

Recruit, hire, and develop staff; maintain adequate scheduling and productivity.

Collaborate across departments to support organizational growth and achieve census growth goals.

Develop and manage departmental budget, staffing, and performance metrics.

Build and maintain strong relationships with referral sources, providers, and facilities.

Monitor industry trends and explore innovative opportunities to strengthen services.

Qualifications

Education: Bachelor’s degree in nursing or related clinical field required; Master’s in nursing or healthcare administration preferred.

Licensure: Active Nursing License (DE & PA required).

Experience:

Minimum 5 years of clinical experience, including at least 1 year in hospice.

Minimum 2 years of management/supervisory experience.

Skills & Attributes:

Strong interpersonal and communication skills.

Proven ability in change management and leading teams through growth.

Highly organized, detail oriented, and accurate.

Quick self-starter with the ability to set priorities and take initiative.

Strong leadership, organizational, and analytical skills; computer proficiency required.

Other: Ability to travel within service areas; must meet physical/sensory requirements of the role.

Benefits of Employment

Comprehensive compensation with merit increases

Opportunities for growth and advancement, including RN Career Ladder Program

Health, dental, vision, life, and disability insurance (effective Day 1)

Pre-tax healthcare and dependent care FSAs

403(b) retirement plan with company contribution (after 1 years of service)

Retention awards

Robust orientation & training

Paid Time Off (PTO)

Tuition assistance and certification fee reimbursement

Employee Assistance Program (no cost to employee or family)

Employee referral program

EMR System

Suncoast

This is a confidential leadership search. If you’re a results-driven healthcare leader ready to make a meaningful impact, we encourage you to apply.

Full-time