Case Manager

Job Description

Wellbridge is committed to creating an environment where those struggling with substance use disorders can find hope, healing, and a path toward recovery. We believe in prioritizing patient-centered care, ensuring that each person who walks through our doors receives the utmost compassion and support on their journey to wellness. We invite you to explore a career with Wellbridge and are proud to offer comprehensive and affordable benefits including lifestyle perks such as free cafeteria service and an on-site gym/wellness center!

Case Manager - Full Time, M-F Days.

The Case Manager plays a vital role in supporting patients as they transition from inpatient treatment to ongoing care. This position focuses on aftercare planning and coordination, working closely with patients, families, and providers to ensure a seamless and individualized continuum of care. Responsibilities include developing comprehensive discharge plans, securing appropriate treatment resources such as outpatient providers and transitional housing, and facilitating communication with external referents. The Case Manager also provides guidance around insurance navigation, FMLA, and financial assistance as part of a holistic support approach to each patient's recovery journey.

RESPONSIBILITIES INCLUDE:

Meet with active patients regularly for discharge planning to develop continuing care plans and ensure continuity of care

Research aftercare treatment options for patients including transitional housing if needed

Locate and secure transitional housing if needed and 12 Step meetings, specialists, doctors, therapists, psychologists, MAT providers, etc. in patients’ home areas as needed

Collaborate with families and referents on patients’ discharge plans with permission of the patient

Consult with patients and families on payment options and available financial support to create a clear understanding of the process

Assist patients and families with understanding FMLA and short-term disability benefits, focusing on guidance and support throughout the process

Help patients complete FMLA and disability-related paperwork, providing guidance on claim submission and follow-up as needed

Collaborate with the quality department to send any required paperwork to aftercare resources

Develop a strong, ongoing relationship with patients and their families. Maintain ongoing healthy communication with the patient's families

Accurately share information in team meetings

Facilitate referrals to ancillary services. Ensure the correct documentation is collected and/or received

Assist in ACA/AMA interventions with the Clinical and Nursing department

Maintain a basic understanding of health insurance benefits, health insurance terms, and other payment methods that are used for our organization

Complete all assigned documentation in a neat, accurate and timely manner

Exercise sound professional judgment and seek assistance as necessary

Protect the privacy of all patient information in accordance with the organization's privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principle of professionalism as a health care provider

Provide crisis support to other clinicians and patients, as needed and in emergency situations

OTHER DUTIES:

This job description is intended to provide general guidance and not designed to cover or contain a comprehensive list of relevant activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

ESSENTIAL FUNCTIONS:

For patient care needs, this is an on-site role. Meets and communicates with providers and partners, clearly deliver information related to continuing care services. Occasional driving to appointments. Consistent computer and phone, general office equipment use.

QUALIFICATIONS:

A bachelor's degree from an accredited college and one year (1) of full-time satisfactory experience performing assessment and/or treatment of drug or alcohol addiction care OR a four-year high school diploma or its educational equivalent and two years (2) of full-time satisfactory experience in addiction care. CASAC, MSW and/or MHC preferred

Familiarity with FMLA and short-term disability processes, or a willingness to learn quickly.

Familiarity with all relevant healthcare standards: OASAS, ASAM, JCAHO, etc.

Demonstrated communication, critical thinking, and interpersonal skills

Proficiency with data management and electronic health records

Strong problem solving, conceptual, and analytical skills

Preferred Qualifications

Specific experience with stabilization and withdrawal management care and/or inpatient rehabilitation settings

Experience working as part of a multi-disciplinary team

Knowledge of resources and different pathways of recovery for patients with substance use disorder

This position is eligible for applicable shift differentials.

Full-time