Helpdesk Representative

Job Description

Service Desk Agent – Contract Opportunity

Location: Columbus, OH

Duration: 12-month contract

Pay: $21/hour

Are you passionate about providing exceptional customer service? We're seeking a Service Desk Agent with 6 months to 2 years of experience (internships count!) to join the team of a leading investment banking firm.

Ideal Candidate:

Recent grad with a Bachelor.

Experience or internship.

Strong communication, problem-solving, and organizational skills.

Preference for candidates with at least one of the following criteria:

• College Degree

• Previous contact center experience

What You’ll Do:

• Provides investigation, diagnosis, resolution and recovery for hardware/software problems

• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software

• Handle incoming phone calls regarding various customer service inquiries on Morgan Stanley accounts.

• Respond with a high degree of accuracy and efficiency, consistently meeting key department performance metrics.

• Troubleshoot and resolve customer concerns while ensuring a positive experience.

• Maintain detailed and accurate records of customer interactions and transactions.

Why Join Us?

Gain valuable experience with a leading financial institution. Work in a fast-paced, team-oriented environment that values career growth and professional development. Plus, there’s a possibility to convert to a permanent position after the contract period!

At Client, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.