Network Support

Company Description

Ajith

KRG Technologies, Inc.,

ajith(at)krgtech.com

25000 Avenue Stanford, Suite #243, Valencia, CA 91355

Direct : Ext : 310

Job Description

Job Title: Network Support

Location: Redmond WA

Duration: Full Time

Job Description:

3 + years' Network Engineer experience in supporting production environment including customer facing or customer support roles.

Having Azure domain experiences is a big asset.

Soft Skills

Leadership - handle technically challenging and politically sensitive customer situations

Strong communications skills - Excellent spoken and written English communication skills

Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence

The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

Demonstrable troubleshooting skills

Cross-team collaboration

Networking Skills

Experience with networking concepts including Load balancer, Routing, Switching, Security

Experience and familiarity with networking tools (ping, tracert, wire shark, etc.)

Understanding geo-redundancy, CDN and VPN technologies (site to site, point to site preferred, leased line)

Experience and understanding of the OSI model and related concepts

Additional Information

All your information will be kept confidential according to EEO guidelines.