Helpdesk Analyst

Advantage Tech is searching for a Help Desk Analyst to join their client's team.

Job Summary:

Under moderate supervision, this position is responsible for providing high-quality hardware and software telephone support to field and corporate personnel for desktops, laptops, and mobile devices. The job involves troubleshooting and resolution of hardware/software error messages, answering questions on how processes work, and resolving truck and handheld issues, etc. All cases must be logged into the workflow system for future resolution or follow-up. This position typically requires an associate degree in computer science, MIS, or related field.

Essential Functions:

Handles level 1 helpdesk, supporting company's hardware/software and mobile devices.

Logs all calls into Jira Service Desk ticketing system for future reference.

Assists in the development of our Knowledgebase.

Experience:

1 - 2 years' experience or associate degree in computer science, MIS, or related field preferred.

Excellent customer service & organization skills.

Must possess top-notch interpersonal and communication abilities.

Good problem-solving skills.

A high level of work performance and professionalism in dress and attitude.

Strong organizational and customer relations skills.

Windows Server, MS Office, Mobile Devices experience.

Working Conditions:

Work from home.

Must be able to work a flexible schedule.