Key Account Manager

Key Account Manager - Summary

Seeking a strategic and results-driven Key Account Manager to lead customer growth initiatives across North America. This role focuses on acquiring new accounts and expanding existing relationships through value-based selling, structured account planning, and cross-functional collaboration.Responsibilities

Account Strategy & Growth

Develop and execute customer strategies to drive long-term revenue growth

Manage high-value accounts and build strong relationships with decision-makers

Identify upselling and cross-selling opportunities

Lead structured account planning and stakeholder mapping

New Business Development

Penetrate underdeveloped markets and open new account opportunities

Collaborate with internal teams to position solutions effectively

Conduct market assessments and trend analysis to inform strategy

Sales Execution & Forecasting

Lead full sales cycle: discovery, proposal, negotiation, and closing

Apply value-based selling to align solutions with customer ROI

Maintain accurate forecasts and CRM pipeline discipline

Internal Collaboration

Coordinate cross-functional teams to deliver customer solutions

Champion customer feedback to improve offerings

Leverage regional resources to support account responsiveness

Market Engagement & Compliance

Stay informed on market trends and competitor strategies

Represent the organization at customer meetings and industry events

Adhere to ethical standards, safety protocols, and procedural guidelines Qualifications

Education & Experience

Associate degree in a technical field preferred

5+ years in B2B sales, account management, or business development

Proven success with complex sales cycles and strategic accounts

Experience with CRM systems and structured account planning

Skills

Strong communication and executive presence

Proficiency in value-based selling and modern sales methodologies

Collaborative, customer-focused, and self-motivated

Familiarity with sales enablement tools and proposal platforms #LI-AS7 #LI-ONSITE

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