Customer and Technical Support Representative

Job Title

Customer Service Technical Support Representative

Job Description

The Customer Service Technical Support Representative applies general internet and computer knowledge to provide Tier 1 and Tier 2 level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.

Responsibilities

Provide both "Tier 1" and "Tier 2" level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.

Respond to internal or external user requests for service and determine nature and extent of support needed.

Provide support or refers to the appropriate staff member.

Respond to software problems on site or over the phone, chat and/or email.

Investigate error messages and determine resolution.

Train users in startup, basic, and advanced use of our websites.

Provide timely and accurate information to incoming client requests.

Process client orders/changes according to established department policies and procedures.

Required Skills

Strong time management and organizational skills.

Proficiency in M.S. Office Suite including Outlook, Word, and Excel.

Must be detail oriented.

Must have excellent oral and written communication skills.

Must have strong telephone skills and be able to work with a diverse population.

Must be able to maintain confidential information and follow procedures for work processing.

Must be able to manage multiple tasks or projects.

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Medical, dental and vision coverage with spouse/family coverage options

401K plan with generous company match

Flexible spending accounts

Voluntary insurance coverage plans (life, disability, etc.)

Paid lunch breaks

Paid time off

Paid holidays

Paid training program/ Internal employee development

Overtime options available

Casual dress code

Flexible work schedules

RushBus scheduled service from Septa Bus Route 22 and Regional Rail

Employee referral bonus program

Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.