Resident Welfare Officer

Annual salary: up to £28,917.00

Resident Welfare Officer

Location: Covering Tees Valley-Stockton, Hartlepool, Middlesbrough and Redcar area.

Salary up to £28,917 per annum plus a company car

Contract: Full-Time, Permanent Role

About the Role

Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide floating support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery.

Role Responsibilities & Essential Criteria

Manage your own diary and property portfolio, carrying out inspections, raising work orders for repairs (including voids), and following up on completed work. This requires strong organisational skills, attention to detail, and the ability to work independently

Balance administrative responsibilities with direct support work, demonstrating flexibility, time management, and a commitment to service delivery

Proficiency in Microsoft Office and general IT competence is essential

Maintain regular contact with service users through face-to-face visits and telephone calls, encouraging engagement with appointments and support services. This demands excellent communication skills, persistence, and a supportive attitude

Support service users with health, finances, repairs, and the move-on process, using empathy, problem-solving skills, and a practical approach to meet individual needs

Assist with appointments and referrals, including providing fallback support when necessary. A good understanding of local services and the ability to work under your own initiative are key

Help service users find and secure appropriate accommodation, drawing on knowledge of housing pathways and the ability to advocate effectively

Arrange food parcels and ensure access to essential resources, demonstrating compassion, responsiveness, and a genuine desire to help others

Contribute to a front-line team supporting vulnerable individuals, including those affected by drug misuse, homelessness, mental health challenges, trafficking, and offending histories. This requires resilience, teamwork, and a strong focus on safeguarding

Assess individual and family needs and identify appropriate support packages to maintain independence. You must be naturally supportive, trustworthy, empathetic, and patient

Demonstrable experience in a similar role within housing, support, or welfare services is essential

Strong communication skills with both clients and colleagues, and the ability to manage conflict and challenging situations, are required

A full UK Driving Licence is essential for travel between properties and appointments

Benefits we can offer you

25 days annual leave plus bank holidays

Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

Family friendly policies

Company Car-for both work and personal use, Fuel Card and PPE

To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Apply below or to discuss your application further; contact:Lauren Bellini ()

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

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