Dispatch Representative

Job Description

Dispatch Representative – Onsite role

Location: 10913 S River Front Pkwy, Suite 200; South Jordan, UT 84095

Schedule: M-F 8:30AM-5PM

The Department:

Within our organization, the Operations department works directly with terminals, rails, depots, motor carriers and suppliers in the region daily. Specifically, Operations ensures all equipment is in good order and moving timely. This is accomplished using internal systems for planning and monitoring equipment flows, managing empties to booking ratios, ensuring empty availability for vessel repositioning, while making sure no equipment is idling in the region.

Key Job Accountabilities:

Monitor daily work activity and prioritization for the Dispatch team, then provide results to management

Manage all exceptions and service recoveries as the first point of contact

Review daily activities for training or enhancement opportunities by providing continual observation of items for staff growth and knowledge and to bring efficiencies to the team.

Develop and improve cross-functional job tasks for proactive and clear handling.

Ensure ISO compliance and recommend actions for continuous improvement.

Team liaison for cross-functional projects to provide dispatch input

Manage invoice rejections and provide problem resolutions

Review job order failure cases and provide resolution

Quarterly review with the Procurement team to assist with dispatch input on vendor review and trucking supplier performance.

Review invoice rejection and provide problem resolution

Qualifications:

Strong knowledge of Microsoft Office Suite

Strong interpersonal skills

Excellent verbal and written communication, especially proficient in email communication

High attention to detail

Preferred Skills:

Government rules and regulations

What is OOCL?

Orient Overseas Container Line (OOCL) is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa, and Australasia. The North America Group – NAG Headquarters is in Utah.

OOCL Benefits:

As a global company, we offer exceptional career and development opportunities with attractive compensation and benefits including:

A Competitive Salary

401k Retirement Plan AND Pension Plan

Paid Time Off/Vacation Days

Paid Major Holidays

Floating Days off

Paid separate sick days

Medical, Dental, and Vision Insurance

Excellent Growth and Advancement Opportunities

Friendly, Clean, Business Casual Office Environment

Referral bonuses

Bi-Weekly pay

Tuition Assistance after 12 months

All employment is contingent upon the successful completion of a background check.

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at

Full-time