Customer Service Advisor

Role overview:

Customer Service Advisor

Birchwood

Warrington Contact Centre

Permanent

Full Time

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As a Customer Service Advisor in our (Care Plan) department in our (location) contact centre, you’ll provide a personal, human touch to deliver an exceptional service that exceeds expectations. Supported by a team of expert colleagues, you’ll aim to take ownership and responsibility of every call. Our customers will really value your help when you find a first-time solution to their queries.

Role overview:

As part of this role, you’ll be responsible for:

● Helping customers with their support plans, facilitating repairs and after-care service.

● Offering over-the-phone support and guidance to solve customers’ queries right first time.

● Building relationships with our customers, wider team and partners.

We don’t use scripts, we guide and empower you to have a real conversation. So you’ll need to:

● Have great communication skills with a confident, friendly approach.

● Place customers at the heart of every interaction.

● Take ownership to drive a positive, lasting experience.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:

● Competitive bonus scheme

● Product discounts across the latest tech

● A range of wellbeing initiatives

Why join us:

Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.