Retail Sales Associate - Short North

We're thrilled to welcome this crucial addition to the Sole Classics Team. Our Sales Team plays a pivotal role in driving sales and nurturing customer relationships within our retail outlets. Associates are expected to exhibit a high level of expertise in engaging with customers and discerning their needs to optimize sales opportunities. Beyond the initial purchase, our Associates are accountable for maintaining ongoing contact with customers and upholding the store's visual and cleanliness standards. This encompasses tasks such as receiving merchandise, presenting it on the sales floor, executing markdowns, merchandising, and handling transfers. They also possess the capability to proficiently operate our point-of-sale (POS) register system and other company systems.

About Kingsrowe Brands

Established in 2006, Sole Classics by Kingsrowe is a hub for sneaker culture and urban fashion enthusiasts. We've carved a niche in the industry by specializing in limited-edition footwear, apparel, and accessories, catering to those with an insatiable appetite for unique style. However, our unwavering commitment to the people is what truly sets us apart, whether through customer service or activations that strengthen our community. We are more than just a shop; we're the core of a network of like-minded individuals passionate about sneakers and streetwear. Our collaborative spirit extends beyond our curated collections, fostering connections within our community, and supporting local artists and brands. We're not just a destination; we're your partners in cultivating your personal style, providing a comprehensive range of services to fulfill all your fashion needs while keeping our "people first" ethos at the heart of everything we do. At Sole Classics, we're not just a store; we're a community-driven destination, where style, passion, and innovation intersect.

Description

Responsibilities:

Achieve and exceed the personal sales and productivity goals agreed upon with your store manager

Demonstrate a complete knowledge of the merchandise's features and benefits to maximize the sales opportunity

Be a quick thinker who listens to the customer and can identify their needs, as well as overcome objections if raised

Responsible for doing client development beyond the initial transaction; utilizing phone, email, and written follow-up contact

Maintain the merchandising, housekeeping, and visual standards of the store

Have computer skills to operate the POS register and email systems

Safeguard the store's inventory by adherence to the company's loss prevention program

Follow all store operational policies and procedures

Client Book Management

Measures of Success:

Exceptional customer service skills

Self-starter with keen attention to detail

Thrives in a fast-paced environment

Works well cross-functionally with multiple teams and collaboratively with store team members

Knowledge ability to perform tasks on all current Software

Is a natural problem solver

Extensive Knowledge of store brands, fit, and current trends

Very strong communication skills

Qualifications:

3+ years of selling or customer service experience

Must be a sales-driven, goal-oriented individual

Must have a positive, high-energy, friendly, outgoing, and engaging personality.

Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.

Must demonstrate strong verbal and written communication skills allowing for effective communication with your customers

Must possess computer skills to operate our retail POS system, Word, Excel, and email

Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs

Salary

$13 - $15 per hour