Partner Success Specialist (B2B)

Job Description

ABOUT HAPPY MONEY

Happy Money is a consumer finance company that empowers people to achieve their goals through simple, transparent loans funded by trusted financial institutions. Through its proprietary lending platform, Hive, Happy Money delivers a fully digital experience that simplifies borrowing for consumers and helps credit unions, banks and asset managers diversify balance sheets and scale with confidence.

Happy Money's end-to-end loan origination and participation programs provide partners with turnkey access to high-performing assets, underpinned by disciplined credit expertise and robust risk management. Together with its lending partners, Happy Money has originated more than $6.5 billion in loans to help over 350,000 people take greater control of their financial futures. Learn more at happymoney.com.

ABOUT THE ROLE

The Partner Success Specialist's mission at Happy Money is to deliver meaningful value to our customers, drive mutual growth, and cultivate partnerships that naturally lead to advocacy and long-term success. This role assists with daily partner engagement, including communications, operational activities, and inquiry management of our financial partners. This is a 100% remote opportunity.

RESPONSIBILITIES

Support our sales team in managing relationships with new and existing partners

Support existing relationships by ensuring strong, ongoing communication and day to day needs

Act as a key liaison between the Financial Partners team, capital partners, and other cross-functional teams within Happy Money

Support retention and optimization of capital partners, staying tightly aligned to shared goals with the assigned Sales Executive(s)

Understand the landscape of today's financial system (credit scoring, borrowing and saving, wealth management, insurance, payments, currency) leverage the changing environment to inspire followership from our Partners

ABOUT YOU

4+ years experience supporting B2B sales and ongoing relationship management

Ability to deal with ambiguity, innovative, curious, and confident risk taker In depth knowledge of the financial services industry, emerging technologies, knowledge of regulations, external markets, as well as experience with complex industry projects

Strong interpersonal, persuasive/negotiating, and time management skills

Ability to work in uncharted areas, deal with ambiguity, learn from failure

Proven track record of relationship management with senior executives

Some domestic travel required, up to 25%

BONUS POINTS FOR

Prior experience supporting Credit Unions + financial institutions

BENEFITS & PERKS

Generous medical, dental, and vision insurance options

Eligible for Annual Bonus

401k Plan with a matching contribution

Generous PTO including sick leave, vacation, volunteer, and more

12 Weeks Paid Parental Leave

Company-paid short & long term disability and life insurance

Monthly tech stipend to help cover expenses for remote work

Happy Money is a 100% fully distributed workforce

Base Salary Range

$95,000—$110,000 USD

Full-time

Fully remote