Front Administration

Job Description

Job Description:

Job Title: Front Desk Administration

Location: Inverness and Lecanto float

Travel Required: Yes, between Inverness and Lecanto

Position Type: Full Time

Job Description: To serve patients by greeting and helping them, while facilitating efficient and timely entry into the office's setting. To support the overall administrative functions of the office with the end goal of providing excellent patient care and quality customer service.

Role and Responsibilities

Administrative

Greets all patients in a professional, friendly manner

Answers phones within a maximum of 3 rings; schedule appointments

Verifies and scans insurance cards and driver's license

Hands out appropriate literature and information forms to be filled out by the patient; checks for accuracy and completion

Reviews patient benefits and eligibility at check-in and check-out

Enters accurate patient demographic and financial information

Runs insurance eligibility to ensure active and if a referral/auth is needed

Obtains referrals/authorizations if required by insurance prior to the patient being seen

Collects appropriate payments and balances owed by patients

Enters charges and payments into billing system

Scans encounters/clinical/op-notes into the system

Schedules follow up appointments

Works no show, cancellation and recall reports

Ensures full utilization of the Provider's schedules

Balances out end of day business (cash/check/cc) with encounter forms

Generates daily batch reconciliation to be reviewed by Manager/Accounting

Serves as back-up for check-in and check out

Ensures a neat/tidy waiting room

Professional

Demonstrates initiative and responsibility

Able to perform repetitive tasks without loss of focus

Adheres to ethical principles

Time Management

Adapts to change

Attends all team meetings and mandatory in-service training/education

Basic computer skills/ Type minimum 45wpm

Communication

Recognizes and respects cultural diversity

Adapts communication to individual's ability to understand

Uses professional, pleasant telephone etiquette

Uses medical terminology appropriately

Treats all patients and co-workers with compassion, empathy, and mutual respect

Projects a professional manner and image

Consistent attendance and punctuality/ Adherence to time clock procedures

Legal

Maintains confidentiality and documents accurately

Uses appropriate guidelines for releasing patient information

Practices within the scope of education, training and personal capabilities

Conducts self in accordance with Suncoast's Employee Handbook.

Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA

Core Competencies

Efficiency

Attention to details

Organized

Punctual

Takes initiative, proactive

Team Player

Honesty/Integrity

Flexible

Calm under pressure

"A Doer", persistence

Problem solver, Strategic thinking, Creativity

Analytical skills

Clear and concise communication/Listening skills

Quick Learner, Intelligence

Follow through on commitments

Enthusiastic, Friendly, Positive attitude

Openness to advice and constructive criticism

Strong work ethic

Physical Demands

Prolonged Sitting/Standing/Walking

Occasional travel

Multitasking

Repetitive head, neck, hands wrists and arm motion/rotation

Extensive reading, writing, typing required

Lifting to 25lbs

Frequent use of office administrative equipment

Qualifications and Education Requirements:

High school diploma. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills and clinical terminology preferred. A minimum of 1 year in a clinical administrative and customer service field preferred.

Include shift schedule

Not Included

Include budgeted hours

Not Included

Full-time