Laundry Attendant

Job Description

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

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The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place

JOB OVERVIEW:

Responsible for providing a continuous supply of clean linens for the entire hotel. Wash, dry and fold linen, maintain an organized workspace and work effectively as a team. Assist the Housekeeping team with other duties.

ESSENTIAL JOB FUNCTIONS:

Sort all linens and treat stains. Identify any damaged items.

Load all laundry into a washer and add specified cleaning agents, operate washers and dryers properly.

Is responsible for the safe and proper mixing and use of cleaning solutions and adheres to all safety precautions.

Transfer wet, clean items and dry as directed.

Clean dryer filters daily and maintain all equipment as trained.

Sort and fold or hang clean dried items to hotel standards.

Stock shelves.

Maintain the cleanliness of the laundry facility and equipment.

Assist with preparing and stocking housekeeping carts.

Sort, bag and prepare items to be picked up by outside laundry vendors and dry cleaners.

Receive items from vendors and place them in designated places.

Operate iron as per standard and ensure that it is shut off at the end of day.

Keep stock organized in designated places.

Maintain inventory of all cleaning supplies and communicate needs to a supervisor.

Deliver fresh towels to pools according to the hotel’s schedule and policy.

Notify a supervisor of any maintenance needs.

Assist in monthly linen inventory.

Responsible for following the laundry standard operating procedures and checklists.

Always practice safe work habits to ensure safety to guests and fellow employees.

Clean hotel hallways, lobbies, restrooms and public areas.

Assist with turndown service in guest rooms.

Assist with re-filling the par stock of supplies on each floor pantry.

Report any technical issues and maintenance needs to a supervisor immediately.

Respond appropriately to guest requests as quickly and completely as possible following hotel procedures.

Remain, at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.

Report suspicious activity to security department.

Notify Loss Prevention immediately of found items.

Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies.

Completes deep cleaning tasks as assigned by a supervisor.

Perform other related duties as required.

SECONDARY FUNCTIONS:

Assist other housekeeping team members with cleaning guest rooms, bathrooms, bedrooms, hallways, living rooms, kitchens, floor corridors.

Clean and set-up other public areas of the hotel (pool, ballroom, offices, etc.)

QUALIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.

Skills and Qualifications:

Essential:

High school diploma or equivalent.

Previous laundry or housekeeping experience.

Passion for hospitality and delivering exceptional guest service.

Ability to read, write, speak, understand, and communicate in English.

Ability to communicate professionally and respectfully with guests and co-workers.

Ability to follow instructions.

Detail-oriented and thorough.

Ability to remain discreet and respect the privacy of guests.

Ability to perform consistent work to the highest of standards.

Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions.

Ability to safely operate washing machines, dryers and laundry press.

Ability to interact with guests and co-workers in a pleasant, friendly way.

Ability to provide professional, attentive and impeccable service in order to achieve great customer satisfaction.

Initiative to work efficiently with minimal supervision.

Must be able to work weekends and holidays as needed.

Desirable:

Previous luxury housekeeping training.

Fluent in a secondary language.

Physical Requirements:

Prolonged periods of standing and walking.

Ability to work in a moderately noisy work environment for long periods of time.

Frequent pulling, pushing, bending, and reaching overhead.

Able to grasp, lift and/or carry, push, pull or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures on a continuous schedule.

Full-time