Technician

The role holder is developing skills, knowledge and capability; applying basic knowledge and practicing new skills

Continues ongoing technical training, including basic windscreen replacement in addition to repairs

Completes fitting functions, repairs and Plexi on “Simple” jobs with support and supervision and is exposed to “standard” jobs with supervision

May carry out simple customer service activities, but will still need support with some decisions

May find appropriate opportunities to present and sell Value Added Products and Services (VAPS)

Develops an understanding of company standards, policies, and procedures and complies with them

Develops an understanding of branch targets and KPIs and the role of a technician in them

Maintains own tools and kit in good condition

JR61552