Customer Service Representative

Position Summary:

As a Customer Service Representative, you would be part of a dynamic corporate culture dedicated to supporting our stores and team members. Duties include servicing high volume outbound calls to assist customers in requesting loans, answering service and website questions, processing applications, assisting customers with repaying debt and assisting retail customers. Associates work individually as well as in a cooperative, team dynamic to achieve daily, weekly, and monthly goals. Success will be measured monthly by completion of specific production goals based upon key performance indicators (KPI). Individuals should work to create a timely, positive, respectful, friendly interaction among consumers, employees, and/or vendors. Position requires excellent and timely communication, self-motivated, accountable, reliable, and skilled individuals dedicated to delivering superior Customer Service and featured products and/or services.

Schedule:

Mon.- Fri. 10:00AM - 7:00PM EST or 11:00AM - 8:00PM EST with Rotating Saturdays

Mon.- Fri. 11:30AM-8:00PM or 12:30PM- 9:00PM EST

Mon. - Wed., Fri. 8:00AM-5:45PM, Sat. 9:00AM-12:00PM EST

Mon., Wed. - Fri. 9:00AM-6:45PM, Sat. 10:00AM-1:00PM EST

Pay: $16.50 per hour plus bonus potential

Sign on bonus for experienced customer service representatives.

Responsibilities:

Assist customers in completing online applications

Assist customers in obtaining a loan (both retail and online)

Assist customers in repaying debt on past due balances

Outbound contact customers to resolve early delinquency and assist in obtaining a new loan

Develop and maintain professional relationships with consumers

Outbound contact consumers expressing interest is a short-term lending products and/or company services

Assist customers in navigating the website and providing online assistance.

Inform the consumer on products available and information required to apply

Find solutions to customer concerns and resolve complaints or inquiries

Validate loan information for online loan applications

Complete a local store match and refer customers to stores as needed

Effective and timely communication with consumers and management

Navigate across multiple web-based systems

Inbound and outbound call production (KPI)

Record keeping and maintain production workflow

Report and track production and goal progress to management

Personally complies with governmental regulations and laws Requirements

Qualifications and Requirements:

Bilingual Preferred (English/Spanish)

Consumer Relations, Sales and Service Orientation

Active Listening

Written and Verbal Communication

Reading Comprehension

Critical Thinking and Decision Making

Negotiation and Persuasion

Troubleshooting

Management of Personnel Resources

Self-Assessment and Management

Time Management

Computer Literacy

Data Entry and Microsoft Office (Outlook, Internet Explorer, Word, Excel)

Typing skills 30+ words per minute

High School Diploma, GED, or High School Equivalence Certificate

Call Center and Customer Service and Sales Experience Preferred

Adheres to all company policies and procedures Why Join IQVentures:

Excellent benefits

Work on multiple innovative consumer and business brands.

Diverse Culture and Inclusive Environment Our Benefits Include*:

Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development

Paid on-the-job training & professional development programs

Benefits available on the date of hire

Multiple coverage levels for Medical, Dental, & Vision

401(k) with Company match with immediate vesting

Health Savings Account

Company-provided Life & AD&D Insurance

Pet insurance

Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness and legal insurance.

IQ Ventures is an Equal Opportunity Employer. It's our policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. We will provide accommodations to applicants needing accommodations to complete the application process.

At this time, IQ Ventures cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. NO Relocation Assistance Offered - Local Candidates Preferred

IQVentures curates, builds, and acquires businesses focused on financial services, data science, GenAI, payments and funding, customer service and more. IQVentures is well-regarded for its high integrity and collaborative leadership culture that rewards both individual thinking and team decision-making. Our leadership team is comprised of seasoned professionals who bring their vast experience and high standards of excellence to their work.

We are not accepting candidates from third-party recruiters at this time.

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.