Senior Manager, Global Payment Network Operations

What’s the Opportunity?

As Senior Manager Global Payment Network Operations, you will lead a team of Supplier Managers, who are responsible for ensuring the success of RBC’s operational relationships with the Credit Card Payment networks in Canada and within the Caribbean. The team is also responsible to ensure that RBC is completing all required Supplier Management disciplines in our relationship with the networks including completion of artefacts and activities such as the SRMA, PRA/DRA, SCA, SOC, etc. The team also assists in the resolution of complex issues/escalations between RBC and the Credit Card Payment networks. The team act the Subject Matter Experts within RBC for the operations of the Payment Networks and RBC integrations/interactions with the networks. The team also supports the identification and coordinates changes in the eco-system impacting RBC and our clients.

Please note that this is an in-office role with a minimum of 4 days in office per week at RBC Water Park Place in downtown Toronto.

What will you do?

Ensure positive operational relationships with the global payment networks that RBC works with to power our credit card payments business in Canada and the Caribbean

Manage a team of five Supplier Managers who are experts in the operations of the Credit Card eco-systems in both Canada and the Caribbean

Support the team to ensure the execution of the RBC Supplier Management process across RBC’s relationship with the Credit Card Payment Networks

Monitor the status and support as necessary the completion of artefacts and activities such as the SRMA, PRA/DRA, SCA, SOC, through the RBC Supplier Management lifecycle

Ensure all identified supplier risks (Privacy, Info Security, etc.) created by our operations with the Credit Card Payment networks are documented and remediated in a timely manner, and supporting documentation is provided to stakeholders

Ensure the monitoring of Operational Metrics with the Payment Networks and where needed help your team to work with Credit Card Payment Networks to address any issues that arise

Develop strong and effective relationships with key business partners to ensure a strong linkage and clear line of sight on upcoming changes and transformational initiatives at both RBC and the Payment Networks that will impact the RBC Cards & Loyalty ecosystem.

Be accountable to ensure that your team and the Payment Networks are working together along with key RBC stakeholder to resolve complex escalations involving the Payment Networks in a timely fashion

Collaborate with your team and partners across RBC to ensure that RBC is aware of and has appropriate action plans in place to address all upcoming Payment Network mandates that impact RBC’s operations

Act as a subject matter expert for Payment Card Industry Data Security Standard (more commonly referred to as PCI compliance.)

What you need to succeed?

Must- have:

Strong Leadership skills

Experience working in a complex, matrix environment and proactively managing a diverse set of stakeholders

Experience with the Operations of the Credit Card Payments eco-system.

Canadian Banking Operations experience

Able to work in a less structured environment and handle ambiguity.

Experience in working on projects, clarifying requirements, and understanding technical solutions

Out of the box thinker, with a growth mind-set

Proven ability to work effectively in a fast paced and changing environment

Technologically self-sufficient with experience using MS Excel, Word, Power Point and SharePoint

Strong problem-solving skills and ability to accurately define problems, identify relevant factors and objectively consider alternatives and the impact of potential solutions.

Excellent analytical mindset and keen ability to execute quality documentation

High level of initiative, be proactive, poses motivation and ability to influence change, executing with a sense of urgency

Strong understanding of Operational Resilience and Business Continuity Management

Strategic mindset and effective collaboration skills

Nice-to-have

Card Operations knowledge

Operational Risk Management or Internal Audit background

RBC Cards & Loyalty background

Experience working in a dynamic environment with changing priorities

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact

An opportunity to further develop your skills

Work with a great and supportive team

Job SkillsCommunication, Detail-Oriented, Interpersonal Relationship Management, Payment Systems, Supplier Management, Teamwork

Additional Job Details

Address:RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:Toronto

Country:Canada

Work hours/week:37.5

Employment Type:Full time

Platform:PERSONAL & COMMERCIAL BANKING

Job Type:Regular

Pay Type:Salaried

Posted Date:2025-10-29

Application Deadline:2025-11-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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